Senior Patient Service Rep - Fair Oaks (Pasadena)

Cedars-Sinai; Pasadena (CA); On-site; USD 42,000 - 59,000; Full time

Job summary

Cedars-Sinai in Pasadena seeks a Senior Patient Service Representative to provide excellent patient relations, accurate telephone communication, and efficient appointment scheduling. The role includes patient registration, payment collection, and maintaining up-to-date demographics and insurance data in CS-Link.

The Senior PSR will work with minimal supervision to support department workflows, participate in daily huddles, and uphold infection prevention standards while delivering high-quality

Qualifications

• Three (3) years of Patient Service Representative or Medical Assistant experience in an outpatient medical office setting.
• Education: High school diploma or GED preferred.

Responsibilities

• Check in and out patients, collect co-payments, issue receipts, and reconcile payments.
• Schedule appointments, complete patient registration, collect patient payments, and deliver high customer service.
• Coordinate administrative support across facilities, billing, HR, and other departments.
• Coordinate communication between patients, families, staff, insurers, and departments.
• Assist with patient care flow, referrals, and authorization tracking in CS-Link.

Skills

Customer service

Communication

Medical office experience

Team collaboration

Education

High School Diploma or GED

Tools

CS-Link

EMR Systems

Job description

Job Description

The Senior Patient Service Rep is responsible for positive patient relations, accurate telephone communication, appointment scheduling, patient registration, and payment and co-payment collection. The position also performs routine duties associated with the collection and maintenance of current patient demographics and insurance information. The employee can independently perform these responsibilities based on the standard work for their department with minimal direction.

Responsibilities

• Check in and out patients and collect co-payments, give receipts, and reconcile payments. Verify that patient demographic and insurance information is accurate in CS-Link.
• Schedule appointments, complete patient registration, collect patient payments, and deliver a high standard of customer service.
• Find opportunities for improvement within CS-Link and department workflows.
• As a liaison, coordinate administrative support activities including facilities management, patient billing, utilization management, quality management, risk management, human resources, and payroll. Establish and maintain collaborative relationships with peers, physicians, patients, and departments.
• Coordinate communication between patients, family members, medical staff, administrative staff, insurance plans, and other departments.
• Actively participate in lean management processes by detailing, monitoring, and updating department-specific data.
• Manage physician master schedules and coordinate all schedule changes as instructed. Handle patient/provider correspondence as instructed.
• Process and track referrals and authorizations for various insurance types.
• Manage patient care flow and assist with monitoring CS-Link message pools and standard work.
• Monitor own workflow to meet the requirements of the position at a level of expertise that requires minimal direction.
• Explain policies, procedures, or services to patients using administrative knowledge.
• Participate in daily huddles and staff meetings with topics and presentations to improve positive and effective partnership.
• Practice infection prevention standards and all department policies and procedures.

Qualifications

Education: High school diploma or GED preferred.
Experience: Three (3) years of Patient Service Representative or Medical Assistant experience in an outpatient medical office setting required.