Senior Patient Scheduling Director (Access Optimization)

SupportFinity™; Austin (TX); Hybrid; USD 100,000 - 130,000; Full time

Benefits offered by this job

Comprehensive benefits package

Professional development certification

Tuition reimbursement

Incentive programs

Job summary

SupportFinity™ is looking for a Senior Patient Scheduling Director in Austin, Texas. This role's key focus is on optimizing access and scheduling workflows within the revenue cycle.

Candidates should possess significant experience, strong communication skills, and the ability to navigate ambiguity in problem-solving. Join a dynamic environment offering a comprehensive benefits package and a commitment to professional growth.

Qualifications

• 5+ years of hands-on experience in the revenue cycle domain aligned to this role.
• Strong end-to-end revenue cycle literacy.
• Exceptional process mapping and process improvement capability.

Responsibilities

• Redesign access and scheduling workflows.
• Identify structural root causes of delays.
• Build and maintain domain-specific knowledge graphs.

Skills

Revenue cycle literacy

Process mapping

Data-driven problem solving

Communication skills

Job description

Senior Patient Scheduling Director (Access Optimization)

Ensemble Health Partners | Posted Mar 13 | Full‑time | Austin, TX | Negotiable | Experience: 5–10 years

Ensemble Health Partners is a leading provider of technology‑enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. We offer end‑to‑end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Opportunity

The Senior Patient Scheduling Director (Access Optimization) is a senior‑level individual contributor within Orchestration Works responsible for redesigning access and scheduling workflows, identifying root causes of delays and errors, and translating scheduling judgment into automation‑ready decision logic.

Role Overview

Operators serve as subject‑matter experts in specific revenue cycle domains while maintaining literacy across the end‑to‑end revenue cycle. They redesign workflows, identify upstream root causes, build knowledge graphs, participate in design sessions, and validate emerging automation and AI‑driven models.

Essential Duties & Responsibilities

• Act as the domain SME while maintaining literacy across the full revenue cycle.
• Identify structural root causes that drive downstream rework, friction, and leakage.
• Design future‑state workflows and operating models with measurable impact.
• Build and maintain domain‑specific knowledge graphs capturing inputs, rules, actions, and outcomes.
• Participate in design sessions and rapid innovation sprints with product, engineering, and analytics teams.
• Test and validate automation, ML, AI, and agentic models using real operational scenarios.
• Translate SME judgment into rules, decision trees, training data, and guardrails.
• Support pilots and controlled rollouts with clear success criteria and measurement.
• Document operational logic and findings for reuse and scale.

• Diagnose root causes of access delays, no‑shows, and scheduling errors.
• Model decision logic for appointment types, slot optimization, and prioritization.
• Design future‑state scheduling workflows integrating clinical rules and capacity constraints.
• Translate scheduling judgment into automation‑ready decision models.

Qualifications

• 5+ years of hands‑on experience in the revenue cycle domain aligned to this role.
• Strong end‑to‑end revenue cycle literacy.
• Exceptional process mapping and process improvement capability.
• Data‑driven problem solving and comfort with variance analysis.
• Ability to operate effectively in ambiguity; self‑motivated and proactive.
• Strong communication skills for both technical and non‑technical audiences.
• Curiosity and aptitude for automation, ML/AI, and agentic technologies.
• This is a hybrid role based in Austin, Texas. Candidates must be able to commute to the Austin on‑site location as required.

Senior‑Level Individual Contributor Expectations

• Demonstrated ability to lead problem‑solving and redesign efforts independently (without formal authority).
• Proven ability to challenge existing processes constructively and propose more efficient methods.
• Comfort partnering closely with engineering/product teams to define, test, and iterate solutions.
• Ability to translate complex operational judgment into structured logic suitable for automation or AI.

Core Competencies

• Innovative thinking and solutioning mindset
• Creative problem solving and systems thinking
• Comfort challenging existing processes to identify better, more efficient methods
• Interest in and practical familiarity with AI‑enabled workflows and automation
• Strong stakeholder communication and collaboration

Work Style & Environment

This role operates in a rapid‑iteration environment and requires comfort with ambiguity, experimentation, and cross‑functional collaboration. The Senior Operator is expected to challenge existing processes respectfully, propose improvements, and help validate automation and AI‑driven solutions using real operational scenarios.

Benefits

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well‑being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an Equal Opportunity / Affimative Action Employer. We welcome and encourage diversity in our workplace.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail].