Patient Access Supervisor

Ensemble Health Partners; Amarillo (TX); On-site; USD 47,400 - 59,250; Full time

Benefits offered by this job

Bonus Incentives

Paid Certifications

Tuition Reimbursement

Comprehensive Benefits

Career Advancement

Job summary

A healthcare services provider is seeking a Patient Access Supervisor in Amarillo, TX. This role involves coordinating staff activities, providing training, and ensuring compliance with revenue cycle processes. Ideal candidates will have supervisory experience, especially in healthcare, and possess strong leadership and analytical skills. The position includes a competitive salary range between $47,400 - $59,250 annually and opportunities for career advancement and comprehensive benefits.

Qualifications

• 2-3 years of supervisory experience in healthcare or a business field preferred.
• Ability to lead/direct others and high degree of analytical ability.
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing.

Responsibilities

• Coordinate all registration duties with staff.
• Provide training to staff and monitor daily productivity.
• Oversee upfront collection process and manage on-call rotation.

Skills

Leadership

Analytical skills

Communication

Education

2 Year/Associates Degree or 4 Year/Bachelor's Degree, Business preferred

High School Diploma, GED, or equivalent experience

Tools

Microsoft Office

Job description

Overview

Thank you for considering a career at Ensemble Health Partners!

Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country. Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.
• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity

CAREER OPPORTUNITY OFFERING: Bonus Incentives Paid Certifications Tuition Reimbursement Comprehensive Benefits Career Advancement This position pays between $47,400 - $59,250/yr based on experience. This position is an on-site role, and candidates must be able to work on-site at Ardent - BSA Hospital in Amarillo, TX.

By embodying our core purpose of customer obsession, new ideas, and driving innovation, and delivering excellence, you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare. We are searching for the next Patient Access Supervisor Champion.

Position Summary

The Patient Access Supervisor organizes and coordinates the activities of assigned staff to ensure safe, effective and appropriate work in a fiscally responsible manner. Handles and solves problems related to area of assignment. Maintains a working knowledge of functions in area of responsibility. Works in conjunction with patient access manager to develop and coach staff, creating optimal performance. Conducts and oversees orientation and training of all Patient Access staff. Performs Revenue Cycle tasks that are necessary to ensure compliance and excellent customer service. Assist Patient Access Manager with day-to-day operations.

Responsibilities

• Coordinate all registration duties with direct and indirect reporting employees. Ensure registration and pre-registration duties are completed daily.
• Provide training to staff. Monitor daily productivity and communicate to staff. Provide and review reporting to track department performance in key metrics (point of service, wait times, overtime, productivity, and others as necessary).
• Prepare and distribute reports (daily, weekly, monthly, quarterly, annually or as requested). Assign and coordinate staff schedule, including rotation, time off, and call-offs. Ensure department schedules align with organizational policies and minimize overtime while maximizing productivity.
• Oversee upfront collection process tracking and monitoring. Set goals and provide coaching and corrective action as appropriate. Manage on-call rotation (days, nights, weekends) and provide administrative/educational guidance as needed.
• Assist with developing department processes and procedures. Conduct staff training, education, and development. Conduct audits to ensure acceptable performance and provide continual coaching and education as necessary. Act as a resource for staff and ancillary departments.
• Promote standards of behavior to provide excellent customer service for internal and external customers. Hold self and others accountable for behaviors that promote service excellence.
• Manage assigned projects related to implementation, tracking, and process changes. Report to Patient Access Leadership regularly and participate in daily facility activities as assigned. Gather statistical information of the department and work in designated areas as needed.
• Assist with staff evaluations. Maintain time/attendance system. Attend facility meetings to ensure process alignment and effective communication between clinical teams and our team.

Experience, Knowledge, Skills and Abilities

Required/Preferred:

• 2 Year/Associates Degree or 4 year/Bachelor's Degree, Business preferred
• 2-3 years of supervisory experience in healthcare or a business field preferred
• Ability to lead/direct others; high degree of analytical ability; working knowledge of Microsoft Office
• Knowledge of registration, insurance, scheduling, and/or verification and hospital billing
• Education Level: High School Diploma, GED, or equivalent experience
• Certification: Certified Revenue Cycle Representative (CRCR)

Join An Award-winning Company

Five-time winner of “Best in KLAS” 2020-2022, 2024-2025

• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• HFMA MAP Awards for High Performance in Revenue Cycle 2019-2024
• Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate HBI Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.

Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.

Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact [e-mail].

This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors, including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the role’s range.

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