Senior Patient Safety and Risk Specialist

3200 North Shore Medical Center, Inc.; Salem (MA); Hybrid; USD 80,000 - 116,000; Full time

Job summary

Senior Patient Safety and Risk Specialist at Salem Hospital, part of Mass General Brigham, oversees hospital-wide patient safety initiatives and mentors staff. Leads projects across departments, aligns with equity-informed high reliability practices, and adapts to evolving priorities in a change-heavy environment.

The role requires a Bachelor's degree, 3-5 years in healthcare, and strong MS Office skills for data-driven safety improvements and regulatory coordination.

Qualifications

• Bachelor's Degree in relevant field required.
• 3-5 years of progressive health care experience; strong clinical background.
• Experience in a large and complex health care organization preferred.
• Advanced knowledge of MS Office products (Word, Excel, PowerPoint, Access) required.

Responsibilities

• Coordinate day-to-day patient safety event management with Salem Hospital leadership.
• Analyze adverse events and patient concerns; support improvement actions.
• Maintain confidentiality of peer review and risk management information.

Skills

Presentation skills

Verbal and written communication

Project management

MS Office

Education

Bachelor's Degree in relevant field

Tools

MS Office

Job description

Site: North Shore Medical Center, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

The Senior Patient Safety and Risk Specialist will support the Sr. Manager Patient Safety and Risk Management at Salem Hospital to oversee and manage hospital-wide patient safety initiatives and daily work at Salem Hospital. Other patient safety activities will be focused on carrying out Equity Informed High Reliability concepts. Extensive, daily interaction with other Directors, Managers, hospital leadership, and staff in the Department of Quality is a key component of this role. The Senior Patient Safety and Risk Specialist must also be able to coordinate projects across multiple academic and operational departments independently and mentor other patient safety staff members. Because this role in an active change management environment, this specialist will need to demonstrate flexibility and open mindedness as the contours of this position will actively evolve over time.

Principal Duties and Responsibilities

1. Responsible for the day-to-day coordination of patient safety event management - Works collaboratively with the Salem Hospital leadership and committees in facilitating the medical peer review process, the analysis of serious patient concerns related to clinical care and/or unexpected clinical outcomes, and adverse events.

   • Identifies trends by collecting data and other supportive information to improve clinical quality systems and performance.
   • Actively participates in the analysis of adverse events and serious patient concerns related to clinical care and/or unexpected clinical outcomes, and adverse events and in follow-up visits of regulatory or accreditation agencies.
   • Safeguards, preserves, and maintains confidentiality of all peer review, performance improvement, and risk management information.
   • Recommends corrective and preventive actions to reduce risk. Collaborates with CRICO and hospital-based improvement teams on interventions.
   • Participates in educational offerings to enhance and maintain knowledge of current and developing research and trends locally and nationally in specific areas of responsibilities.
   • Works independently with minimal supervision and sets priorities in the completion of daily tasks and project deadlines.

2. Identifies, recommends, and independently manages innovative patient safety initiatives - Assists in review and development of hospital policies.

   • Participates in hospital patient safety initiatives and activities.
   • Assists hospital leaders in identifying barriers to implementing improvement plans and developing strategies to overcome these barriers.
   • Works with team to transfer current Salem Hospital patient safety concepts and initiatives throughout Salem Hospital such as creation of culture change, increased reporting of patient safety events and near misses, and increased transparency and transition to equity informed, high reliability.
   • Provides patient safety and risk management training using culture-of-safety data, safety event trends, and systemwide priorities to promote continuous improvement, staff engagement, and safe, reliable care practices across all departments.
   • Completes, within three (3) months of hire, High Reliability Organization (HRO) training, including Level 3, Fact Gatherer, and Process Facilitator, and integrates HRO principles into oversight of safety event analysis, improvement strategy, and organizational learning.
   • Works with the Sr. Manager Patient Safety and Risk Management at Salem Hospital and clinical leaders to prepare regular presentations to the committees and clinical groups, as needed and requested.

3. Mentoring/Training - Participates in the orientation, training, and mentoring of department of quality and safety team members.

4. All other duties as assigned and requested.

Qualifications

• Education - Bachelors Degree in relevant field required.
• Experience - 3-5 years of progressive health care experience; strong clinical background.
• Experience working in a large and complex health care organization preferred.
• Knowledge, Skills and Abilities - Presentation skills, Verbal and written communication skills, Project management skills, Computer and Internet skills and experience required: advanced knowledge of MS Office products is essential for success in this position (Word, Excel, PowerPoint, and Access).

When hiring, we look for candidates who not only meet the qualifications, but also possess positive attitudes, innovative spirits, and genuine passion for the work. A combination of skills, competencies, education, and experience may be substituted for our minimum requirements.

Working Conditions

• Office setting
• Frequent, daily use of computer, telephone, fax machine
• Occasional early or late meetings to accommodate clinicians’ schedules
• Highly confidential data and medical records materials require extreme discretion

Special Requirements

• Must be available to work in the case of a Hospital declared emergency.
• Must be available to assist during regulatory agency reviews.

Additional Job Details (if applicable)

• Remote Type Hybrid Work Location 81 Highland Avenue
• Scheduled Weekly Hours 40
• Employee Type Regular Work Shift Day (United States of America)
• Pay Range $79,560.00 - $115,720.80/Annual Grade 7

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

3200 North Shore Medical Center, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.

• Combat disease.
• Hold a hand.
• Help people.
• Impact the world.

Mass General Brigham is a passionate, welcoming community where minds meet caring hearts. Come be a part of the world’s most powerful force in medicine, where every role is important in changing lives. Are you ready? Our history includes New England hospitals founded over 200 years ago, some of the first and most prestigious hospitals in the world. Built on the legacy of two leading academic medical centers, we’re more than a system - we’re leaders in the practice of medicine. Mass General Brigham is committed to serving the community. We are dedicated to enhancing patient care, teaching and research, and taking a leadership role as an integrated health care system. We recognize that increasing value and continuously improving quality are essential to maintaining excellence.