Senior Patient Financial Navigation Specialist

Veracyte, Inc.; United States; Remote; USD 44,000 - 48,000; Full time

Job summary

Veracyte, Inc. is seeking a Senior Patient Financial Navigation Specialist to optimize the patient financial experience and guide patients through insurance benefits, payment plans, and financial assistance.

You will liaise with patients, providers, insurers, and internal teams to resolve billing inquiries with empathy and clarity. The role requires 4+ years in healthcare billing or patient financial services, proficiency with Salesforce and Epic/XiFin/Quadax, and strong communication skills.

Qualifications

• Proven experience in healthcare billing, insurance coordination, or patient financial services.
• Experience with patient financial navigation and complex cases.
• Strong communication and interpersonal skills for liaising between patients and providers.

Responsibilities

• Provide expert guidance on billing, insurance coverage, and financial assistance.
• Collaborate with billing, commercial, and customer service teams to resolve issues.
• Mentor junior navigators and contribute to training programs.
• Analyze trends in patient financial concerns to support policy development.
• Navigate payor portals and systems to check eligibility and statuses.

Skills

Microsoft Office

CRM experience

Communication

Education

High school diploma

Associate/Bachelor's in healthcare admin or related

Tools

Salesforce

Epic

XiFin

Quadax

Job description

At Veracyte, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe. Working at Veracyte enables our employees to not only make a meaningful impact on the lives of patients, but to also learn and grow within a purpose driven environment. This is what we call the Veracyte way– it’s about how we work together, guided by our values, to give clinicians the insights they need to help patients make life-changing decisions.

Our Values:

• We Seek A Better Way : We pursue bold ideas, embrace complexity, and keep pushing forward.
• We Make It Happen : We act with urgency, deliver with excellence, and always find a way.
• We Are Stronger Together : We engage with empathy, align around what’s best for Veracyte, and celebrate as one team.
• We Care Deeply : We show up with integrity, kindness, and respect for one another.

The Position:

We are seeking an experienced Senior Patient Financial Navigation Specialist to join our team and help drive Veracyte’s mission to serve patients globally. In this role, you will lead efforts to optimize the patient financial experience, working directly with patients and billing leadership ensure clarity, support, and transparency throughout the financial aspects of their healthcare journey.

You will assess complex financial needs, interpret insurance benefits, and guide patients through payment plans and financial aid applications. As a senior team member, you will also serve as a key liaison between patients, providers, insurance companies, and internal stakeholders—resolving billing inquiries, identifying systemic issues, and recommending process improvements to reduce financial stress, improve operational efficiency and elevate the patient experience.

Location: We are looking for someone based on the East Coast. The schedule is 11:30am-8pm ET.

Responsibilities include:

• Provide expert-level guidance to patients on financial matters, including insurance coverage, billing, and financial assistance.
• Collaborate with internal teams (billing, commercial, customer service) to streamline communication and resolve escalated issues.
• Mentor junior navigators and contribute to training programs and best practices.
• Analyze trends in patient financial concerns and contribute to strategic planning and policy development.
• Navigating payor portals, website or phone systems to check Eligibility, Prior Auth, Claim or Appeal statuses to obtain information needed to resolve patient inquiries with ease
• Assist leadership with creating a culture of best-in-class patient experience that facilitates financial transparency and trust
• Resolve billing concerns proactively and communicate clearly to build trust and confidence.

Who You Are:

Education

• High school diploma or GED
• Associate’s or bachelor’s degree in healthcare administration, business, or related field preferred

Experience/Qualifications

• Experience with Microsoft Office (especially Word and Excel)
• 4+ years of experience in healthcare billing, insurance coordination, or patient financial services with proven record of delivering excellent patient experience
• Extensive experience in patient financial navigation, healthcare billing, or insurance coordination.
• Proven ability to manage complex patient cases with empathy, clarity, and professionalism.
• Excellent communication and interpersonal skills to liaise effectively between patients, providers, and hospital staff.
• Passion for patient advocacy and a commitment to improving the healthcare experience.
• Experience working with in CRMs (i.e., Salesforce) and Billing Software (i.e., Epic, XiFin, Quadax)
• Strong understanding of health insurance plans, benefits, and coverage verification processes.
• Expertise in explaining complex financial and insurance information to patients in a clear and empathetic manner.
• Ability to assess patient financial needs and recommend appropriate payment plans or financial assistance options.

The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience, skillset, geographic location, industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Pay range

$32—$35 USD

What We Can Offer You

Veracyte is a growing company that offers significant career opportunities if you are curious, driven, patient-oriented and aspire to help us build a great company. We offer competitive compensation and benefits, and are committed to fostering an inclusive workforce, where diverse backgrounds are represented, engaged, and empowered to drive innovative ideas and decisions. We are thrilled to be recognized as a 2024 Certified Great Place to Work in both the US and Israel - a testament to our dynamic, inclusive, and inspiring workplace where passion meets purpose.

About Veracyte

Veracyte(Nasdaq: VCYT) is a global diagnostics company whose vision is to transform cancer care for patients all over the world. We empower clinicians with the high-value insights they need to guide and assure patients at pivotal moments in the race to diagnose and treat cancer. Our Veracyte Diagnostics Platform delivers high-performing cancer tests that are fueled by broad genomic and clinical data, deep bioinformatic and AI capabilities, and a powerful evidence-generation engine, which ultimately drives durable reimbursement and guideline inclusion for our tests, along with new insights to support continued innovation and pipeline development. For more information, please visit www.veracyte.com or follow us on LinkedIn or X (Twitter).

Veracyte, Inc. is an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability status. Veracyte participates in E-Verify in the United States. View our CCPA Disclosure Notice