Business Process Analyst

Veracyte, Inc.; South San Francisco (CA); Remote; USD 95,000 - 109,000; Full time

Job summary

Veracyte, Inc. in California is seeking a motivated Business Process Analyst to support Reimbursement Operations through process improvement, workflow optimization, and business transformation initiatives.

You will partner with Reimbursement Operations, IT, and external vendors to identify inefficiencies and implement solutions that improve productivity, quality, reimbursement outcomes, and patient experience.

Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, Healthcare Informatics, or related field.

Responsibilities

• Analyze end-to-end revenue cycle workflows and identify opportunities to reduce manual effort, rework, and process variation.
• Document current-state and future-state business processes using process maps, swimlane diagrams, and workflow documentation.
• Conduct root-cause analysis to identify operational bottlenecks, delays, and quality issues.
• Contribute to the development of recommendations to improve efficiency, scalability, compliance, and customer experience.
• Collaborate with operational teams to standardize and optimize workflows across Reimbursement Operations.
• Gather and document business requirements for operational and technology initiatives.
• Create process flows, BRDs, user stories, and acceptance criteria.
• Support prioritization of enhancement requests and process improvement opportunities.
• Perform impact assessments for proposed operational and system changes.
• Assist business stakeholders in defining success metrics and operational KPIs.
• Assist in documenting system integration requirements and operational workflows between platforms.
• Collaborate with IT teams, vendors, and business users to ensure solutions meet operational needs.
• Participate in testing, validation, and user acceptance activities.
• Participate in stakeholder meetings, process workshops, and requirements gathering sessions.
• Track project deliverables, risks, issues, and action items.
• Communicate recommendations, findings, and project updates to operational leadership.
• Support organizational change management and adoption of new processes.

Job description

At Veracyte, we offer exciting career opportunities for those interested in joining a pioneering team that is committed to transforming cancer care for patients across the globe. Working at Veracyte enables our employees to not only make a meaningful impact on the lives of patients, but to also learn and grow within a purpose drivenenvironment. This is what we call the Veracyte way its about how we work together, guided by our values, to give clinicians the insights they need to help patients make life-changing decisions.

Our Values:

• We Seek A Better Way: We pursue bold ideas, embrace complexity, and keep pushing forward.
• We Make It Happen: We act with urgency, deliver with excellence, and always find a way.
• We Are Stronger Together: We engage with empathy, align around what's best for Veracyte, and celebrate as one team.
• We Care Deeply: We show up with integrity, kindness, and respect for one another.

The Position:

We are seeking a motivated Business Process Analyst to support Reimbursement Operations through process improvement, workflow optimization, and business transformation initiatives. This role will partner with Reimbursement Operations, IT, and external vendors to identify operational inefficiencies, document business requirements, and implement solutions that improve productivity, quality, reimbursement outcomes, and the patient experience.

The ideal candidate possesses strong analytical and process mapping skills and has experience supporting healthcare operations. This role will help drive initiatives involving workflow automation, Intelligent Document Processing (IDP), Optical Character Recognition (OCR), Salesforce, XIFIN, Billing vendors, and system integrations that eliminate manual work and improve operational performance.

Key Responsibilities

Process Improvement & Operational Excellence

• Analyze end-to-end revenue cycle workflows and identify opportunities to reduce manual effort, rework, and process variation.
• Document current-state and future-state business processes using process maps, swimlane diagrams, and workflow documentation.
• Conduct root-cause analysis to identify operational bottlenecks, delays, and quality issues.
• Contribute to the development of recommendations to improve efficiency, scalability, compliance, and customer experience.
• Collaborate with operational teams to standardize and optimize workflows across Reimbursement Operations.

Business Analysis & Requirements Management

• Gather and document business requirements for operational and technology initiatives.
• Create process flows, business requirements documents (BRDs), user stories, and acceptance criteria.
• Support prioritization of enhancement requests and process improvement opportunities.
• Perform impact assessments for proposed operational and system changes.
• Assist business stakeholders in defining success metrics and operational KPIs.

Systems & Integration Support

• Assist in documenting system integration requirements and operational workflows between platforms.
• Collaborate with IT teams, vendors, and business users to ensure solutions meet operational needs.
• Participate in testing, validation, and user acceptance activities.

Project Support & Collaboration

• Participate in stakeholder meetings, process workshops, and requirements gathering sessions.
• Track project deliverables, risks, issues, and action items.
• Communicate recommendations, findings, and project updates to operational leadership.
• Support organizational change management and adoption of new processes.

Who You Are:

Required Qualifications

• Bachelor's degree in Business Administration, Healthcare Administration, Information Systems, Healthcare Informatics, or related field.
• 1-3 years of experience in business analysis, process improvement, healthcare operations, revenue cycle, or related roles.
• Experience documenting business processes and identifying operational improvement opportunities.
• Strong analytical, problem-solving, and critical-thinking skills.
• Excellent communication and stakeholder management abilities.
• Proficiency in Microsoft Excel, PowerPoint, and process mapping tools.
• Experience in healthcare revenue cycle management, payer operations, diagnostics, laboratory services, or healthcare technology.

#LI-Remote

The final salary offered to a successful candidate will be dependent on several factors that may include but are not limited to years of experience, skillset, geographic location, industry, education, etc. Base pay is one part of the Total Package that is provided to compensate and recognize employees for their work, and this role may be eligible for additional discretionary bonuses/incentives, and restricted stock units.

Pay range

$95,000 — $109,091 USD

What We Can Offer You

Veracyte is a growing company that offers significant career opportunities if you are curious, driven, patient-oriented and aspire to help us build a great company. We offer competitive compensation and benefits, and are committed to fostering an inclusive workforce, where diverse backgrounds are represented, engaged, and empowered to drive innovative ideas and decisions. We are thrilled to be recognized as a 2024 Certified Great Place to Work in both the US and Israel - a testament to our dynamic, inclusive, and inspiring workplace where passion meets purpose.

About Veracyte

Veracyte(Nasdaq: VCYT) is a global diagnostics company whose vision is to transform cancer care for patients all over the world. We empower clinicians with the high-value insights they need to guide and assure patients at pivotal moments in the race to diagnose and treat cancer. Our Veracyte Diagnostics Platform delivers high-performing cancer tests that are fueled by broad genomic and clinical data, deep bioinformatic and AI capabilities, and a powerful evidence-generation engine, which ultimately drives durable reimbursement and guideline inclusion for our tests, along with new insights to support continued innovation and pipeline development. For more information, please visit www.veracyte.com or follow us on LinkedIn or X (Twitter).

Veracyte, Inc. is an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability status. Veracyte participates in E-Verify in the United States. View our CCPA Disclosure Notice

If you receive any suspicious alerts or communications through LinkedIn or other online job sites for any position at Veracyte, please exercise caution and promptly report any concerns to [e-mail].

PI287524689