Senior Patient Experience Analytics Lead

Stanford Health Care; Palo Alto (CA); On-site; USD 96,432 - 128,116; Full time

Job summary

Stanford Health Care is seeking a Lead Reporting Analyst to design, develop, and maintain patient experience analytics and reporting. You will partner with SHC leaders and clinical teams to deliver self-service dashboards and automated reports on the Databricks lakehouse, Tableau, and Qualtrics.

The role emphasizes NLP on unstructured comments, ETL/ELT data pipelines, data governance, and cross‑functional collaboration to drive actionable insights for stakeholders from frontline units to

Qualifications

• Bachelor’s degree in information technology, information systems, data analytics, data science, statistics, business analytics, business administration, or a directly related field from an accredited college or university.
• Five or more years’ experience in either (or both) Business Intelligence or Healthcare technology.

Responsibilities

• Triage requests with stakeholders and define requirements to deliver reporting and analytics solutions.
• Develop, test, and deploy complex patient experience reporting and BI solutions on Databricks.
• Design and maintain Tableau dashboards and self-service reporting for HCAHPS and Qualtrics results; surface insights for frontline units to executives.
• Build and maintain data pipelines (ETL/ELT) in Databricks with scheduling, logging, and error handling.
• Apply NLP, text analytics, and predictive/statistical methods to generate actionable insights beyond standard reporting.
• Support patient experience data operations and data quality; manage comment-review workflows.
• Share data models and domain knowledge; assist in transitioning from legacy sources to Databricks.

Skills

Tableau

Qualtrics

Databricks

Spark SQL

Delta Lake

PySpark

SQL

Data Visualization

Data storytelling

Education

Bachelor’s degree in IT / related field

Tools

Databricks Lakehouse

Unity Catalog

Job description

Stanford Health Care is seeking a Lead Reporting Analyst to design, develop, and maintain patient experience analytics and reporting. You will partner with SHC leaders and clinical teams to deliver self-service dashboards and automated reports on the Databricks lakehouse, Tableau, and Qualtrics.

The role emphasizes NLP on unstructured comments, ETL/ELT data pipelines, data governance, and cross‑functional collaboration to drive actionable insights for stakeholders from frontline units to