Senior Patient Enrollment & Scheduling Specialist

Wheeler Health; Bristol (CT); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

403(b) Plan

Education reimbursement

Training opportunities

Productivity incentive

Paid time off

Job summary

Wheeler Clinic is seeking a Senior Patient Service Representative to lead enrollment of new clients in Bristol, CT. This role focuses on collecting insurance information, entering data into the EHR, and delivering exceptional customer service at the front desk.

The SPSR will work closely with the Support Services Supervisor to ensure staff training, accurate scheduling, and timely patient flow in a busy health care setting.

Qualifications

• High School diploma plus 2 years of related experience or an Associate’s Degree plus 1 year of related experience.
• Healthcare setting experience preferred.
• Exceptional customer service, phone etiquette and ability to multi-task in a fast-paced environment.
• Strong verbal and written communication skills and good judgment.

Responsibilities

• Greet patients/clients and provide exceptional customer service.
• Oversee the reception area's safety, efficiency and comfort.
• Collect, verify and document consents, screenings, demographics and insurance information.
• Verify insurance coverage at check-in via Phreesia or calls to insurers.
• Collect copays and balances, reconcile deposits and forward to billing.
• Maintain provider schedules and backfill no-show/cancelled slots.
• Manage walk-in appointments and scheduling across disciplines.
• Prepare and deliver timely documents to patients and providers.

Skills

Customer service

Phone etiquette

Multitasking

Verbal communication

Written communication

Teamwork

Microsoft Office

EHR data entry

Education

High school diploma

Associates degree

Tools

Phreesia Pad

EHR system

Job description

Wheeler Clinic is seeking a Senior Patient Service Representative to lead enrollment of new clients in Bristol, CT. This role focuses on collecting insurance information, entering data into the EHR, and delivering exceptional customer service at the front desk.

The SPSR will work closely with the Support Services Supervisor to ensure staff training, accurate scheduling, and timely patient flow in a busy health care setting.