Vendors Collections Management Analyst

HCA Healthcare, Inc.; Brentwood (TN); Remote; USD 45,000 - 65,000; Full time

Benefits offered by this job

Work from home

Comprehensive benefits

Job summary

HCA Healthcare, Inc. is seeking a Vendor Collections Management Analyst who will manage account reviews, follow-ups, and resolutions for aged receivables while handling calls from patients and agencies.

The role requires living within 60 miles of an HCA Healthcare hospital and performing duties from home. The responsibilities include reviewing accounts before placement to outside vendors, researching vendor inquiries, and ensuring compliance with SSC and corporate policies.

Qualifications

• One year of related experience required.
• Previous experience with vendors preferred

Responsibilities

• Reviews patient accounts for accuracy prior to placement to outside collection vendors.
• Researches and responds to vendor inquiries.
• Reviews remits and submits billing requests during the account review process.
• Reviews bad debt, bankruptcy, and deceased patient accounts per SSC and corporate policy.
• Reviews correspondence in the CWF system and takes appropriate account actions.
• Reviews and authorizes affidavits related to patient billing, as applicable.
• Analyzes accounts for legal pursuit by outside collection vendors.
• Responds to requests including researching payments, contractual adjustments, payment arrangements, audits, etc.

Job description

Experience the HCA Healthcare difference where colleagues are trusted, valued members of our healthcare team. Grow your career with an organization committed to delivering respectful, compassionate care, and where the unique and intrinsic worth of each individual is recognized.

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Job Summary and Qualifications

The Vendor Collections Management Analyst is responsible for performing account reviews, follow-up and resolution of bad debt pre-list and handling incoming calls from patients and agencies related to aged receivables.

In this role you will:

• Reviews patient accounts for accuracy prior to placement to outside collection vendors

• Research and responds to vendor inquiries

• Reviews remits and submits billing requests where applicable during account review process

• Reviews bad debt, bankruptcy, and deceased patient accounts to ensure that accounts follow appropriate collections and billing protocols according to SSC and corporate policy

• Reviews correspondence in the CWF system and takes appropriate account and document action

• Reviews and authorizes affidavits related to patient billing, as applicable.

• Reviews aged accounts placed with outside collection vendors to ensure collection activity is still viable and appropriate

• Analyzes accounts for legal pursuit by outside collection vendors

• Responds to requests which include researching payments, contractual adjustments, payment arrangements, audits, etc.

• Maintains and reviews all invoice reconciliations and ensures any issues are resolved in a timely manner.

• Ensures vendor inventories reconcile to SSC systems by completing recons and updating I-Plans and or placements as needed by the end of each month.

• Handles inquiries regarding estate and bankruptcy accounts from patients and/or vendors.

• Assist with the Medicaid Eligibility vendor reconciliation, as requested.

• Manages the onboarding and termination process for vendors

• Provides support during vendor transitions: Medicaid Eligibility, Early Out, Primary and Secondary agencies.

• Maintains all agency reports, remits, etc. to meet with the corporate retention schedules.

• Work on the acknowledgement and close and return reports monthly.

• Handles all calls. Emails, eRequest and correspondence from collection agencies.

• Responds to requests which include research payments, contractual, approving arrangements, audits, etc.

• Works CWF Bankruptcy queue to ensure account is flagged as bankrupt and assigned to agency. Also, works the daily bankruptcy exception report.

• Works Estate pool by reviewing accounts for insurance and assigning to agency as needed.

• Reviews other pools for previously identified deceased patients and takes require action up to and including placing account to Bad Debt.

• Works the Designee portion of the Bad Debt Prelist as defined in the Bad Debt Prelist policy.

• Work the agency acknowledgement and close and return pools or through reports (if applicable).

• Maintains agency reports and invoices within the corporate retention schedule. Assists with Charity processing.

• Perform Monthly Medicaid Reconciliation in accordance with the policy.

Qualifications:

• One year of related experience required.

• Previous experience with vendors preferred

Benefits

Parallon, offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services

• Wellbeing support, including free counseling and referral services

• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence

• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling

• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing

• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)

Note: Eligibility for benefits may vary by location.

Parallon provides full-service revenue cycle management, or total patient account resolution, for HCA Healthcare. Our services include scheduling, registration, insurance verification, hospital billing, revenue integrity, collections, payment compliance, credentialing, health information management, customer service, payroll and physician billing. We also provide full-service revenue cycle management as well as targeted solutions, such as Medicaid Eligibility, for external clients across the country. Parallon has over 17,000 colleagues, and serves close to 1,000 hospitals and 3,000 physician practices, all making an impact on patients, providers and their communities.

HCA Healthcare has been recognized as one of the World’s Most Ethical Companies® by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.

"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.

HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.