Senior Patient Account Resolution Specialist

Children's Healthcare of Atlanta; Brookhaven (GA); On-site; USD 55,000 - 75,000; Full time

Job summary

Children's Healthcare of Atlanta is seeking a Customer Service Supervisor within the Patient Financial Services group. You will act as the frontline escalation point, handling inbound calls and complaints, and serve as a liaison across departments to resolve issues and promote safe, efficient patient financial services.

The role requires supervising duties when the manager is unavailable, staff training, and ongoing performance monitoring to uphold our standards of service and accuracy.

Qualifications

• Excellent customer service and complaint-resolution skills.
• Strong written and verbal communication abilities.
• Proficient with hospital business office functions.

Responsibilities

• Acts as first-level escalation point for team by answering inbound calls and customer complaints.
• Liaisons with other Patient Financial Services departments to resolve issues.
• Functions as supervisor when manager is unavailable; assists staffing and coordinates tasks.
• Trains new staff and supports ongoing staff development.
• Monitors performance and generates reports to track progress.
• Participates in process improvement initiatives to enhance customer service.

Skills

Customer service

Communication

De-escalation

Education

Associate's degree in healthcare-related field

Tools

EPIC Resolute

Dentrix Dental

Job description

Children's Healthcare of Atlanta is seeking a Customer Service Supervisor within the Patient Financial Services group. You will act as the frontline escalation point, handling inbound calls and complaints, and serve as a liaison across departments to resolve issues and promote safe, efficient patient financial services.

The role requires supervising duties when the manager is unavailable, staff training, and ongoing performance monitoring to uphold our standards of service and accuracy.