Senior Patient Access Representative

10000 Sanford; United States; On-site; USD 25,000 - 35,000; Full time

Job summary

Sanford Health is seeking a Senior Patient Access Representative to act as a liaison among patients, families, physicians and medical staff. Responsibilities include scheduling, reviewing orders, managing provider calendars and coordinating patient access processes.

The role requires knowledge of medical terminology, EMR experience, and strong customer service skills, with an emphasis on confidentiality and teamwork in a fast-paced environment.

Qualifications

• High school diploma or equivalent; post-secondary education helpful.
• Experience in a medical office preferred.
• Prior electronic medical records (EMR) experience is preferred.
• Must have knowledge of medical terminology; customer service skills essential.
• Six months of customer service experience desired.

Responsibilities

• Collaborates with multi-disciplinary team to ensure medical services are scheduled for patients.
• Reviews procedure/surgery orders and schedules resources to perform procedures.
• Manages provider schedules and acts as liaison between providers and staff.
• May perform registration duties and front desk work.
• May train and mentor new employees and serve as EMR super user.
• Keeps information confidential and works independently or with a team.
• Uses problem solving and critical thinking to resolve issues and seeks leadership guidance when appropriate.

Skills

Customer service

Medical terminology

Communication

Education

High school diploma or equivalent

Tools

EMR software

Job description

Summary

The Senior Patient Access Representative serves as a liaison between patients, families, physicians and medical support staff.

- Specific duties vary by location and may include the following:

• Collaborates with multi-disciplinary team to ensure medical services are appropriately scheduled for patient.
• Requires depth of knowledge of service line to proficiently review procedure/surgery orders, as well as appropriately schedule all necessary resources to perform the procedure/surgery.
• Responsible for resource management and resolving conflicts.
• Serves as a liaison between provider and supporting providers.
• Manages provider schedules.
• May collaborate with patients and providers to demonstrate medical necessity to insurance companies and obtain required prior authorization.
• May perform registration duties and work the front desk.
• May train and mentor new employees.
• May serve as an electronic medical record (EMR) super user.
• Displays professionalism and promotes an atmosphere of mutual respect and cooperation.
• Must be able to work independently, as well as part of a team.
• Must always maintain confidentiality of sensitive information.
• Uses problem solving and critical thinking skills to resolve issues and seeks guidance from leadership when appropriate.
• Must demonstrate proficiency in computer skills and use of multi-line telephone.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• Previous medical office experience preferred.
• Prior electronic medical records (EMR) experience is preferred.
• Must have knowledge of medical terminology; customer service skills essential.
• Six months' customer service experience desired.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].

About Sanford Health

Sanford has an integrated nonprofit health system including 56 hospitals, 288 clinic locations, 147 senior care communities, 4,000 physicians and advanced practice providers and nearly 1,500 active clinical trials and studies. Sanford Health and its associated brands serve over 2 million patients and nearly 425,000 health plan members across the upper Midwest. The organization’s transformational virtual care initiative brings patients closer to care with access to 78 specialties. Learn more about Sanford Health’s commitment at sanfordhealth.org or Sanford Health News. Good Samaritan, one of the nation’s largest nonprofit providers of senior care and services, is committed to transforming the aging experience through innovation, compassion and personalized care. As part of Sanford Health, an integrated nonprofit health system headquartered in Sioux Falls, South Dakota, Good Samaritan serves 10,000 seniors and offers access to a full continuum of care, including 94 rehabilitation and skilled nursing centers, 56 assisted living and memory care facilities, 44 independent living locations and 37 home health and hospice agencies. The senior care provider delivers services across the upper Midwest, with 70% of residents living in rural communities. Learn more about Good Samaritan’s mission and commitment to delivering high quality senior care in rural America at good-sam.com.

Work Details

Work Shift: 8 Hours - Day Shifts (United States of America) Scheduled Weekly Hours: 40 Compensation: Salary Range: $18.25 - $25.50 Union Position: No Department Details