Senior Patient Access & Financial Counseling Specialist

Inova Health; Fairfax (VA); Vor Ort; USD 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision coverage

Retirement matching 5%

Education assistance up to 5250 per yr

Student loan assistance up to 10000

Mental health support sessions

Paid time off and parental leave

Zusammenfassung

Inova Health is seeking a dedicated Patient Access Specialist Sr to join the Urogynecology team at Willow Oaks in Fairfax, VA. This full-time day-shift role supports patient intake, registration, scheduling, financial counseling and HIM coordination while ensuring HIPAA compliance and high-quality patient service.

The ideal candidate will have a high school diploma and at least two years of patient access experience, excellent communication skills and a patient-centric approach to care in a

Qualifikationen

• High School diploma or equivalent.
• 2 years of patient access experience.

Aufgaben

• Patient Intake, Registration & Documentation: audits records and documentation for accuracy, troubleshoots discrepancies, and supports escalations.
• Administrative & Technology Operations: compiles reports, troubleshoots system issues, and supports peers.
• Case Management Tasks: audits referrals and supports escalations.
• Financial Counseling: conducts financial reviews and mentors staff.
• Insurance & Contract Coordination: troubleshoots complex cases and educates peers on insurance contract nuances.
• Inquiries & Patient Concerns: handles escalations and analyzes trends.
• Kiosk: analyzes performance and trains staff on patient kiosks.
• Patient Communication & Advocacy: handles sensitive concerns, audits logs, and advocates for patient needs.
• Referrals: audits referral workflows and mentors staff.
• Scheduling: schedules surgeries and verifies readiness.
• Transport: solves transport issues and audits logs.
• Health Information Management (HIM) Coordination: liaises with HIM on merges and audits MRNs.
• Utilization Review Coordination: supports escalations for medical necessity.
• Ensures HIPAA, OSHA compliance.

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Inova Health is seeking a dedicated Patient Access Specialist Sr to join the Urogynecology team at Willow Oaks in Fairfax, VA. This full-time day-shift role supports patient intake, registration, scheduling, financial counseling and HIM coordination while ensuring HIPAA compliance and high-quality patient service.

The ideal candidate will have a high school diploma and at least two years of patient access experience, excellent communication skills and a patient-centric approach to care in a