Senior Patient Access & Care Coordinator

Providence Swedish Medical Center; Issaquah (WA); On-site; USD 42,000 - 63,000; Full time

Job summary

Providence Swedish Medical Center in Issaquah is seeking a patient-focused front desk coordinator responsible for patient registration, scheduling and verification of insurance within a hospital setting. You will support physicians, triage calls and ensure accurate data entry for timely care.

The role requires one year of front desk experience in healthcare, familiarity with medical terminology and medical records processes, and a customer-service mindset to coordinate care across teams.

Qualifications

• 1 year of recent receptionist or front desk experience in a health care field.
• Experience with medical terminology and basic medical record processes.
• Associate's degree or equivalent preferred; Medical Terminology Certification preferred.
• Healthcare billing experience and experience with computerized scheduling or relational databases preferred.

Responsibilities

• Coordinate patient care from arrival through scheduling and registering for services.
• Handle patient registration, scheduling activities, insurance verifications and physician orders.
• Triage phone calls, provide exceptional customer service and communicate with patients, families and staff.
• Serve as liaison with departments and clinics; apply AIDET approach to optimize patient experience.

Skills

Front desk experience

Medical terminology

Medical record processes

Education

Associate's degree or equivalent

Medical Terminology Certification

Healthcare billing experience

Tools

Computerized scheduling software

Relational databases

Job description

Providence Swedish Medical Center in Issaquah is seeking a patient-focused front desk coordinator responsible for patient registration, scheduling and verification of insurance within a hospital setting. You will support physicians, triage calls and ensure accurate data entry for timely care.

The role requires one year of front desk experience in healthcare, familiarity with medical terminology and medical records processes, and a customer-service mindset to coordinate care across teams.