Senior Parts Operations Manager

Tri-State International Trucks; Johnstown (Cambria County); On-site; USD 55,000 - 85,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health Savings Account

Health Reimbursement Account

Company paid life insurance

Company paid disability insurance

401(k) with company match

Paid Time Off

Paid Holidays

Parental Leave

Job summary

Ascendance Truck Centers is seeking a full-time, experienced Parts Manager to lead the parts department, optimize inventory and drive profitability. The role emphasizes purchasing procedures, inventory control, pricing, merchandising, and customer service while ensuring safety and compliance.

Responsibilities include forecasting, maintaining balanced inventory, supervising stock orders, analyzing sales and expenses, and developing a wholesale parts program to maximize gross profit.

Qualifications

• Two to four years related experience and/or training; or equivalent combination.
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; write reports, business correspondence, and procedure manuals; effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume; apply concepts of basic algebra and geometry.
• Ability to define problems, collect data, establish facts, and draw valid conclusions; interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Responsibilities

• Forecasts goals and objectives for the department and strives to meet them.
• Maintains a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the do-it-yourself public.
• Establishes individual parts inventory levels and balances them for maximum turnover.
• Monitors and adjusts inventory to minimize obsolescence.
• Ensures that all parts are properly tagged so that the dealership recovers full credit from the factory.
• Supervises stock order procedures.
• Sets and enforces a policy on the special ordering of parts. Ensures that stock orders represent at least 65 percent of all orders.
• Analyzes sales, expenses, and inventory monthly to maintain profit goals.
• Develops and administers an aggressive wholesale parts program to produce profit.
• Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.
• Works with the service manager and body shop manager to ensure a timely turnaround of parts needed for internal jobs.
• Attends managers meetings and holds monthly department meetings.
• Analyzes departmental operations and storage layout and revises as needed for maximum effectiveness.
• Provides technical assistance to parts department employees.
• Coordinates a prompt, efficient, and timely flow of paperwork.
• Directs shipping and receiving efforts to ensure timely processing.
• Monitors daily reports such as DOC, and sales productivity.
• Develops and utilizes a lost sales tracking report.
• Directs outside parts and counter sales efforts, including a telemarketing program to keep in contact with customers.
• Takes advantage of all manufacturers' inventory co-op advertising.
• Develops, enforces, and monitors guidelines for working with customers to ensure maximum customer satisfaction.
• Handles customer complaints immediately and according to the dealership's guidelines.
• Ensures that all dealership purchases are properly accounted for before payment is made.
• Assists in the collection of past-due accounts.
• Enforces safety requirements, including but not limited to forklift training and operation, processing of SDS sheets on all products carried, and OSHA Right-to-Know.
• Understands, keeps abreast of, and complies with federal, state, and local regulations that may affect parts sales.
• Maintains professional appearance.
• Prepares and administers an annual operating budget for the parts department.
• Establishes pricing parameters in each customer category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty.
• Develops sales promotions.
• Other duties as assigned.

Skills

Reading & interpretation

Technical writing

Mathematical abilities

Problem solving

Job description

Ascendance Truck Centers is seeking a full-time, experienced Parts Manager to lead the parts department, optimize inventory and drive profitability. The role emphasizes purchasing procedures, inventory control, pricing, merchandising, and customer service while ensuring safety and compliance.

Responsibilities include forecasting, maintaining balanced inventory, supervising stock orders, analyzing sales and expenses, and developing a wholesale parts program to maximize gross profit.