Senior Partner Consultant, Systems Integrators

Ramp; San Francisco (CA); Sur place; USD 140 000 - 210 000; Plein temps

Avantages offerts par ce poste

Flexible PTO

Health and wellness stipend

Relocation assistance to SF/NYC

In-office perks: lunch, snacks

Résumé du poste

Ramp is seeking a senior individual contributor to own the SI delivery program within its Channel team, enabling a broad ecosystem of implementation partners to support Ramp-referred customers and high-quality implementations.

You will translate pilot learnings into an scalable operating model, technical readiness, and commercial foundations, partnering with Channel, Solutions, Customer Success, Product, and Finance to scale responsibly across products, ERP ecosystems, and geographies.

Qualifications

• Significant senior-level experience scaling an implementation, services, or partner-delivery motion from pilot through repeatable multi-partner execution.
• Experience in a partner-ecosystem-dependent tech business (ERP, accounting, finance ops, procurement, or enterprise SaaS).
• Proven ownership of implementation quality, scope control, and delivery QA.
• Technical fluency to discuss integrations, data migration, and ERP workflows.
• Commercial judgment to design partner packages, incentives, and capacity commitments.

Responsabilités

• Build and scale the SI operating model, including partner segmentation, certification tiers, service packages, and quality standards.
• Own partner readiness and technical enablement across Ramp configuration, ERP integrations, data migration, testing, cutover, and change management.
• Serve as the first-line technical strategist for SI partners and create scalable playbooks and training.
• Establish delivery-quality and performance system with reviews, gates, and CSAT tracking.
• Design the commercial and capacity model with Finance and Channel partners for scalable growth.

Connaissances

Senior-level experience

ERP integrations

Channel partnerships

Program design

Data-driven decisions

Outils

ERP systems

Description du poste

About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

About Ramp

Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $200B in annualized spend flows in and out of 70,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.

The problems are high-stakes, data-dense, and unforgiving.

We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.

The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.

If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.

About The Role

This position sits within Ramp’s Channel team and reports to Partner Consulting. In this role, you’ll build and scale Ramp’s long-term System Integrator (SI)-led implementation program. You’ll enable a broad ecosystem of implementation partners to support a meaningful volume of Ramp-referred customers, deliver high-quality implementations, and extend the capacity of Ramp’s Customer Success organization.

Ramp’s current SI pilot is the starting point - not the end state. You’ll translate the pilot’s learnings into the operating model, technical readiness, commercial foundations, and quality controls required to scale responsibly from an initial cohort to a broad network of partners across products, ERP ecosystems, and geographies.

You’ll be Ramp’s technical and programmatic owner for SI delivery: enabling partners to implement Ramp successfully, defining clear scope and certification standards, measuring implementation quality and customer outcomes, and turning field learnings into improvements across product, enablement, and partner strategy.

This is a senior IC role, not a people-management role. You’ll need equal credibility in technical implementation conversations and commercial partner-program design, working closely with Channel Partner Managers, Solutions, Customer Success, Product, Product Operations, Accounting Integrations, Legal, Security, and Finance.

What You'll Do

• Build and scale the SI operating model, including partner segmentation, certification tiers, service packages, implementation methodology, scope boundaries, escalation paths, quality standards, and performance management.
• Own partner readiness and technical enablement across Ramp configuration, ERP integrations, data migration, testing, cutover, and customer change management - defining what partners can deliver independently, when Ramp co-delivery is required, and what remains out of scope.
• Serve as the first-line technical strategist for SI partners: resolve standard implementation and integration questions, orchestrate specialist support for true exceptions, and convert recurring issues into scalable playbooks, training, or product feedback.
• Establish the delivery-quality and performance system for the program, including implementation reviews, certification gates, QBRs, customer feedback loops, remediation plans, and reporting on time-to-live, activation, CSAT, rework, capacity, cost-to-serve, and partner-sourced or partner-influenced pipeline.
• Design the commercial and capacity model in partnership with Channel and Finance, including fixed fees, milestone-based payouts, accelerators, partner capacity commitments, joint business planning, and the program economics required to scale sustainably.
• Lead responsible program expansion across new products, ERP ecosystems, and geographies; set readiness gates for complex offerings such as Procurement, and influence Product, Product Operations, Product Marketing, and Accounting Integrations using structured field feedback.

What You Need

• Significant senior-level experience scaling an implementation, services, or partner-delivery motion from pilot through repeatable multi-partner execution.
• Experience in a partner-ecosystem-dependent technology business, such as ERP, accounting, finance operations, procurement, or enterprise SaaS or at a systems integrator/consulting firm that implements those platforms.
• Demonstrated ownership of implementation quality and customer outcomes, including scope control, partner certification, delivery QA, and escalation governance.
• Technical fluency to lead credible conversations about integrations, configuration, data migration, ERP workflows, and implementation design; engineering depth is not required, but sound judgment on when to engage specialists is.
• Commercial judgment to design partner packages, incentives, capacity commitments, payout structures, and guardrails that protect customer outcomes and program economics.
• Ability to build 0-to-1 operating mechanisms and trusted senior relationships across a diverse partner ecosystem - from specialized regional SIs to global strategic consultancies - including the confidence to challenge partners and internal stakeholders when delivery readiness is insufficient.

Nice to Have

• Experience building or scaling a white-label, staff-augmentation, or outcome-based services model.
• Experience with Card, Bill Pay, Procurement, AP automation, ERP integrations, multi-entity environments, or global finance operations.
• Experience expanding an SI/channel program across North America and international markets.
• Prior 0-to-1 partner-program or services-program experience.

What Success Looks Like

• Establish the SI operating model, including partner readiness, certification, service packages, quality standards, escalation paths, and reporting.
• Enable existing partners to deliver the supported scope with greater independence, predictable quality, and a commercial model tied to verified milestones and customer outcomes.
• Publish a data-backed expansion plan across products, ERP ecosystems, and regions, with clear readiness gates for complex offerings such as Procurement.

Benefits Available To All Full-time Ramp Employees (Global)

• Flexible PTO
• Centralized home-office equipment ordering
• Health and wellness stipend
• Budget for intra-office travel
• Weekly coffee stipend

United States

• 100% medical, dental & vision insurance coverage for you, with partial coverage for dependents
• One Medical annual membership
• 401(k), including employer match on contributions made while employed by Ramp
• Fertility HRA (up to $10,000 per year)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay
• Pet insurance
• In-office perks: lunch, snacks, drinks, and more
• Relocation expense coverage to NYC or SF (if needed)

Canada

• Group medical, dental, and vision coverage through Sun Life
• Life, AD&D, and disability coverage
• Fertility drug coverage (up to $4,000 lifetime)
• Group Retirement Plan with employer match (RRSP + DPSP)
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay, with additional time available at reduced pay
• Employee Assistance Program and virtual care through Lumino Health

United Kingdom

• Private medical insurance through Freedom Elite
• Virtual GP and at-home care via eMed x Livi
• Workplace pension through Penfold, with salary sacrifice option
• Parental leave: up to 16 weeks (birthing + bonding) or 8 weeks (bonding only) at 100% pay with additional time available at reduced pay

Other Notices

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.