Senior Order Processor

Yubico; Santa Clara (CA); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Health coverage

401K matching

Wellness reimbursement

Learning and development stipend

Paid parental leave

Commuter benefits

Job summary

Yubico is looking for an Order Processor in Santa Clara, CA, to ensure accurate order processing in Salesforce and NetSuite. The ideal candidate has over 5 years in order management and a talent for optimizing processes.

Key responsibilities include collaboration across teams to resolve order issues, managing the purchase lifecycle, and maintaining detailed documentation. Competitive health benefits and a retirement plan are included.

Qualifications

• Minimum 5 years in a similar order processing, order management, or operations role.
• Prior experience collaborating with multiple teams.
• Proficient with NetSuite and Salesforce.

Responsibilities

• Process and validate customer orders in Salesforce and NetSuite.
• Partner with sales and fulfillment to address order issues.
• Document SOPs and implement process improvements.

Skills

Order management

Salesforce

NetSuite

Process improvement

Problem-solving

Education

5+ years in order processing or operations

Tools

Salesforce

NetSuite

Office/G-Suite

Job description

Meet Yubico: the creator of the most secure passkeys and leading provider of hardware authentication security keys. Our company’s mission is to make secure login easy and available for everyone. Yubico was founded in 2007 and is publicly traded on Nasdaq Stockholm Main Market (YUBICO). Our customers include Fortune 500 companies, hundreds of government agencies and millions of individuals in over 160 countries that rely on Yubico technology to secure access to computers, online services and mobile apps. Our global customer base includes organizations of varying sizes, from large corporations such as Google, Amazon, Microsoft and Hyatt, to companies like Dyson. We are a global company with a strong culture and employees located in over 14 countries with headquarters in Stockholm, Sweden, Santa Clara, CA and Singapore. Aligned with our mission to make the internet more secure for everyone, Yubico donates YubiKeys to organizations helping at‑risk individuals through our philanthropic initiative Secure it Forward.

The Role

We are looking for an Order Processor to process and validate customer orders end‑to‑end in Salesforce (SFDC), NetSuite and YubiKey as a Service (YaaS) Customer Portal ensuring accurate documentation, products, pricing, payment terms, and timely fulfillment. The Order Processor will act as the operational bridge between Sales, Product, Customer Support and Customer Success, Solutions Engineers, Deals Desk, Finance, Production, Planning, Logistics, Inventory, and Fulfillment teams to resolve discrepancies, track shipments, and improve order workflows.

The ideal candidate will also analyze existing manual, multi‑step operations and actively transition them into seamless, automated flows. You will act as both a reliable operational anchor and a continuous improvement partner — collaborating across Sales, Finance and Systems teams to turn high‑touch, tribal‑knowledge procedures into predictable, automated, and scalable business processes.

Tasks & Responsibilities

• Execute accurate entry, validation, and processing of customer purchase orders in SFDC, NetSuite and YaaS; verify products, configuration, pricing, payment terms, and required documentation.
• Partner with Deals Desk, Sales, Finance, Production, Logistics, and Fulfillment to identify and resolve order issues and exceptions.
• Monitor orders from creation through delivery, following shipping lead times and proactively addressing delays while providing status updates to internal teams.
• Manage purchase order lifecycle and returns process according to company guidelines.
• Handle inbound order‑related support requests to maintain a positive customer experience.
• Create and maintain Standard Operating Procedures and detailed Work Instructions to standardize processes.
• Identify workflow bottlenecks and implement process improvements to increase team efficiency by translating repetitive, rules‑based human tasks into structured data requirements, deterministic logic, and process maps, preparing them for automation or programmatic integration.
• Provide timely status updates and elevate issues to the Sr. Manager, Order Management — US.

Basic Qualifications

• Minimum 5 years in a similar order processing, order management, or operations role with demonstrated success in actively transitioning complex, manual operational pipelines into automated or low‑touch systems.
• Prior experience collaborating with Sales, Finance, Customer Support and Logistics teams with exceptional ability to deconstruct a highly manual, multi‑step process into logical, sequential rules suitable for future automation.
• Proficient with NetSuite, SalesForce, SFDC Service Cloud, and Magento and Stripe with a deep understanding of relational data and how information syncs across primary business systems (such as CRMs, ERPs, and billing engines) via automated channels.
• Proficient with Office/G‑Suite apps (Docs, Sheets, Slides).
• Demonstrated ability to document SOPs and implement process improvements.
• Detail‑oriented, methodical, service‑minded, strong problem‑solving skills, and a desire to learn.
• Excellent written and verbal communication.
• Must be located in the San Francisco Bay Area and able to report onsite to the Santa Clara, CA office five days a week.

Benefits

• Health coverage. We cover top‑of‑the‑line health plans, including dental and vision. We pay 100% of your premium and 85% for your family.
• Retirement plan. 401K dollar‑for‑dollar match up to 6% with a cap of $6K/year. Immediate vesting.
• Wellness reimbursement. $1,200.00 in wellness earnings (prorated based on start date) usable on gym membership, a massage, or online fitness classes. This is a taxable benefit if you choose to participate.
• Learning and development. A yearly development stipend of $3,000 and a mentorship program.
• Time off. 15 vacation days plus 10 holidays, and 7 sick days a year.
• Paid parental leave. 8 weeks of paid leave for all parents. Birthing parents receive an additional 8 weeks (16 weeks total).
• Commuter benefits. Commuter benefits available if you need to travel to the office.
• Strong mission & company values. A global team dedicated to making the internet more secure for everyone, with a culture that values kindness, humility, and fun.

Pay Range (San Francisco Bay Area)

$32–$40 USD per year.

EEO Statement

We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law. We are an E‑Verify Participating Employer.