Operations Specialist

Socket.dev; Santa Clara (CA); On-site; USD 36,000 - 40,000; Full time

Benefits offered by this job

Health coverage

401K retirement match

Wellness reimbursement

Development stipend

Paid time off

Parental leave

Commuter benefits

Global team

Job summary

Yubico is seeking a Warehouse & Fulfillment specialist to join our Santa Clara team. You will contribute to warehouse concepts, optimize quality inspection and inventory control, and lead complex tasks with data-driven methods.

This role requires Lean Six Sigma expertise, WMS/ERP proficiency, and the ability to drive improvements across receipt, inspection, and staging processes. You will oversee daily inventory usage, manage RMA workflows, and collaborate with production and fulfillment to meet

Qualifications

• Minimum six years of warehouse, logistics, or inventory management experience.
• Specialist-level expertise in warehouse operations with the ability to act as an independent facilitator and leader.
• Extensive experience with Lean Six Sigma, 5S, and other process-improvement methodologies in a warehouse context.
• Advanced proficiency in Warehouse Management Systems (WMS) and ERP systems (NetSuite) to drive operational excellence.
• Proven experience with Root Cause Analysis (RCA) to optimize operational efficiency.

Responsibilities

• Contribute to development of warehouse and inventory management concepts to optimize quality inspection and inventory control systems.
• Complete complex warehouse and inventory tasks using advanced metrology and data analysis.
• Lead demanding assignments requiring high initiative to resolve inventory-related issues.
• Serve as facilitator and team leader on new warehouse assignments.
• Oversee daily inventory usage and accuracy, implementing advanced tracking methodologies.
• Direct receipt, inspection, and staging of shipment inventory to ensure rigorous quality standards.
• Escalate and resolve quality and logistics issues affecting inventory levels.
• Design and maintain comprehensive process documentation and SOPs.
• Manage complex Return Merchandise Authorization (RMA) workflows, including troubleshooting and resolution.
• Analyze return cycle documentation to drive continuous quality improvements.
• Identify bottlenecks and conduct Root Cause Analysis (RCA) to drive sustainable process improvements.
• Provide support for production and fulfillment teams to meet strategic schedules.

Skills

Lean Six Sigma

5S

WMS

ERP (NetSuite)

Root Cause Analysis

Facilitation

Inventory management

Data analysis

Tools

NetSuite

Metrology equipment

Job description

Meet Yubico

Yubico is a global leader in identity security and creator of the YubiKey, the original hardware-backed passkey. We are publicly traded on Nasdaq Stockholm; our global footprint includes headquarters in Stockholm, Sweden, Silicon Valley, California; and Singapore.

Why Join Our Mission? At Yubico, we are guided by a shared belief that your work matters. We operate under a cultural philosophy of Speed with Integrity , pushing the boundaries of technology to secure the AI frontier—protecting both human and agentic AI interactions—and leading the transition to post-quantum cryptography. In everything we do, we live by our core values: Battle Friction: We constantly look for new ways to simplify our products, our work, and the user experience. Inspire Higher: We think big, champion the open internet, and strive to do the right thing even when it is difficult. One Team: We are open, responsive, and collaborative, overcoming challenges and celebrating our successes together.

Aligned with our commitment to open standards, we foster a thriving builder ecosystem through the Yubico Developer Program , offering free open-source repositories , libraries, and SDKs to help developers rapidly integrate strong hardware authentication into any application. Through close collaborations with technical partners like Google, Microsoft, and Amazon, as well as newer frontiers like OpenAI, we continue to shape a safer digital world while donating security keys to protect vulnerable communities, journalists, and humanitarian groups worldwide through our Secure it Forward program.

At Yubico, we offer: Yubico Values: We work to ensure that our employees have an open space to have their voices amplified to create a workplace where everyone feels like they belong. In support of this, our employees have created some pretty cool Employee Resource Groups that foster inclusion, help build community and connection across Yubico. Additionally, Yubico donates YubiKeys to organizations in need all over the world (you can read more about our work here ). Social Connection: Relationships and connectedness matter, and we love spending time with our team! Our virtual workspace keeps us connected day-to-day whether it's through Yubico celebrating wins or our buzzing Slack communities. Check out our Life at Yubico Page on LinkedIn and our awards here .

Tasks & Responsibilities

• Contribute to the development of warehouse and inventory management concepts and techniques to optimize quality inspection and inventory control systems
• Complete complex warehouse and inventory tasks in creative and effective ways, using advanced metrology and data analysis
• Take the lead on demanding assignments requiring high initiative to resolve inventory-related issues, proactively identifying areas for process improvement
• Act independently to determine methods and procedures for new warehouse assignments, often serving as a facilitator and team leader
• Oversee daily inventory usage and accuracy, implementing advanced tracking methodologies
• Direct the receipt, inspection, and staging of shipment inventory to ensure rigorous quality standards
• Independently escalade and resolve quality and logistic issues affecting inventory levels
• Design and maintain comprehensive process documentation and SOPs
• Manage complex Return Merchandise Authorization (RMA) workflows, including troubleshooting and facilitation of resolution
• Analyze return cycle documentation to lead continuous quality improvements
• Proactively identify operational bottlenecks and conduct Root Cause Analysis (RCA) to drive sustainable process improvements
• Provide support for production and fulfillment teams to meet strategic schedules
• Work hours start at 8:00 AM Pacific onsite at our Santa Clara location
• Ability to work extended hours on occasions
• You may need to lift up to 20 lbs
• This position is based in our Santa Clara Office
• Slightly regular travel may be required to Yubico offices, customer sites, conferences, and company functions
• Somewhat regular travel may be required to Yubico offices, customer sites, conferences, and company functions
• Other duties as may be assigned or agreed to by the Manager, Production & Fulfillment

Basic Qualifications

• Typically requires a minimum of 6 years of related experience in warehouse, logistics, or inventory management
• Proven specialist-level expertise in warehouse operations, demonstrating the ability to act as an independent facilitator and leader
• Extensive experience with Lean Six Sigma, 5S, and other process improvement methodologies in a warehouse context
• Advanced proficiency in Warehouse Management Systems (WMS) and ERP systems (NetSuite) to drive operational excellence
• Demonstrated success in proactive problem-solving and applying Root Cause Analysis (RCA) to optimize operational efficiency

Preferred Qualifications

• Familiar with fulfillment work in other facilities
• Familiarity working in a GSuite environment
• Experience using metrology and inspection instruments
• Course study in science, mathematics, statistics, engineering, manufacturing or related field

U.S. benefits designed for your overall well-being

• Health coverage. We’ve got you covered with top of the line health plans, including dental and vision. We pay 100% of your premium and 85% for your family.
• Retirement plan. Our retirement plan includes a 401K dollar per dollar match up to 6% with a cap of $6K/year. Immediate vesting.
• Wellness reimbursement. We offer $1,200.00 in wellness earnings (prorated based on start date) that you can use on your gym membership, a massage, or your favorite online fitness classes. This is a taxable benefit if you choose to participate.
• Learning and development. We encourage your professional growth and offer a yearly development stipend of $3,000 and mentorship program.
• Time off. We offer a total of 15 vacation days plus 10 holidays, and 7 sick days a year.
• Paid parental leave. We love welcoming new family members to our YubiTeam! All parents receive 8 weeks of paid leave. Birthing parents receive an additional 8 weeks of paid leave (16 weeks total).
• Commuter Benefits. If you need to commute to the office, we offer commuter benefits.
• Strong mission & company values. We’re a global team on a global mission to make the internet more secure for everyone. We believe that every person’s work matters. That you should always be nice, stay humble, and have fun, and never take yourself too seriously.

#LI-LV1 Yubico offers a holistic Total Rewards package designed to support our employees in all aspects of their life inside and outside of work. This role has the annual salary range as defined below for a salary pay range for a candidate located in the San Francisco Bay Area. For roles that are filled in other locations, the compensation range will be based on data provided by the Radford McLagan Compensation Database from Aon. Final compensation is also based on a number of factors including, but not limited to, job-related knowledge, skills, and experience.

Salary Pay Range $36 — $39.50 USD

We are an equal opportunity employer, we value diversity and uphold an inclusive environment where all people feel that they are equally respected and valued. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity or expression, age, marital status, religion, national origin, disability, protected Veteran status or any other characteristic protected by law. We'd love to learn about what you can add to our diverse team.

We are an E-Verify Participating Employer.