A technology services firm in Alpharetta is seeking a dedicated technical resource to lead application support and ensure smooth operations. The ideal candidate will have strong skills in SQL and PLSQL debugging, as well as the ability to provide expert troubleshooting for complex issues. Responsibilities include responding to incident tickets, participating in on-call rotations, and managing client escalations while ensuring high levels of customer satisfaction.
Qualifications
Strong knowledge in SQL and PLSQL for code debugging.
Experience in providing Level 1/Level 2 support for applications.
Capability to monitor system performance and resolve incidents.
Responsibilities
Lead the applications to ensure smooth operations.
Provide expert troubleshooting for technical issues.
Respond and resolve incident tickets within defined SLAs.
Participate in on-call rotation and after-hours support.
Communicate with clients and manage escalations.
Skills
SQL debugging
PLSQL debugging
Incident management
Oracle EBS
Job description
A technology services firm in Alpharetta is seeking a dedicated technical resource to lead application support and ensure smooth operations. The ideal candidate will have strong skills in SQL and PLSQL debugging, as well as the ability to provide expert troubleshooting for complex issues. Responsibilities include responding to incident tickets, participating in on-call rotations, and managing client escalations while ensuring high levels of customer satisfaction.