Oracle DBA

TechDigital Group; Alpharetta (GA); In loco; USD 70.000 - 90.000; Tempo pieno

Descrizione del lavoro

A technology services firm in Alpharetta is seeking a dedicated technical resource to lead application support and ensure smooth operations. The ideal candidate will have strong skills in SQL and PLSQL debugging, as well as the ability to provide expert troubleshooting for complex issues. Responsibilities include responding to incident tickets, participating in on-call rotations, and managing client escalations while ensuring high levels of customer satisfaction.

Competenze

• Strong knowledge in SQL and PLSQL for code debugging.
• Experience in providing Level 1/Level 2 support for applications.
• Capability to monitor system performance and resolve incidents.

Mansioni

• Lead the applications to ensure smooth operations.
• Provide expert troubleshooting for technical issues.
• Respond and resolve incident tickets within defined SLAs.
• Participate in on-call rotation and after-hours support.
• Communicate with clients and manage escalations.

Conoscenze

SQL debugging

PLSQL debugging

Incident management

Oracle EBS

Descrizione del lavoro

Job Description

• We are seeking a proactive, dedicated & technically skilled resource to join our team and provide technical assistance for our applications and systems. The ideal candidate will be responsible for taking lead of the applications, ensuring smooth operations, resolving issues, guiding team technically and maintaining high levels of customer satisfaction.
• Strong code debugging knowledge in SQL, PLSQL area to identify the root cause and solution for the complex issues.
• Provide expert-level troubleshooting and resolution for complex technical issues.
• Provide Level 1/Level 2 support for applications and systems.
• Monitor system performance and proactively identify potential issues.
• Respond and resolve incident tickets/change requests/service requests within defined SLAs.
• Perform root cause analysis and implement preventive measures.
• Collaborate with development and infrastructure teams for issue resolution.
• Create, maintain and update knowledge base for known issues and support documentation.
• Participate in on-call rotation and provide after-hours support as needed.
• Participate in client meetings and status reviews.
• Ensure compliance with ITIL processes (Incident, Problem, Change Management).
• Support in application deployment activities, patching and upgrades.
• Identify the improvement areas/manual activities & work on process improvements/automation.
• Communicate effectively & provide timely updates to stakeholders and end-users.
• Manage client escalations and have effective communication with client in calls as required.

One additional Skillset will be to have good knowledge on Oracle EBS.