Senior Ops & Product Builder

Alan; United States; Remote; USD 101,000 - 169,000; Full time

Job summary

Alan is hiring a Senior Ops & Product Builder to drive cross-functional strategy and scale healthcare insurance services globally. You will shape vision, make hard calls, and own outcomes impacting P&L and member experience.

You will lead initiatives around fraud detection, global recovery, scalable psychotherapy delivery, and innovative healthcare payment strategies, while coordinating with teams across France, Belgium, Spain, and beyond.

Qualifications

• At least 10 years in operations management or entrepreneurship.
• Fluent in English and at least one of Spanish, French, or Dutch.
• Strong analytical skills and structured thinking (SQL useful for data analysis).

Responsibilities

• Define strategy and roadmap for high-impact operations initiatives.
• Lead cross-functional teams to scale healthcare and insurance services.
• Develop and manage global recovery, fraud detection, and cost-optimisation efforts.
• Oversee vendor negotiations and international expansion efforts.

Skills

English

Multilingual (Spanish, French, orDutch

SQL

Analytical skills

Tools

SQL

Job description

Location: Belgium; France; Spain

Health can’t wait.

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 1000+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

Operations at Alan

Behind Alan's performance lies an Operations team that is anything but back-office. At Alan, Ops is a strategic function: we define the vision, build the systems, and own the outcomes that make our insurance and healthcare products work at scale.

As a Senior Ops & Product Builder, you will own some of the most critical and ambiguous challenges in the company. You will shape strategy, drive cross-functional alignment, and build solutions with lasting impact on Alan's P&L and member experience.

You’ll be joining 80+ talented, committed, passionate Ops team members working globally on all our services. You’ll be among the team mates structuring this community.

The challenges

We are looking for driven professionals and entrepreneurs with a strong operational background to disrupt the way we traditionally think about insurance or healthcare. Our goal is to delight our members everywhere as we keep on scaling and building new services in France and internationally.

The job description is simple: you set the vision, make the hard calls, and own the outcome.

Here are some examples of missions our team is covering that you could lead:

• Saving millions through fraud detection: Building a detection capability with no playbook. Owning make-vs-buy decisions on tooling, balancing precision against member experience at scale, and managing the external surface. Partner negotiations, industry lobbying, and ecosystem-level fraud strategy.

• Building a global recovery engine: Establishing a billing monitoring framework to identify gaps early on. Then building assets & partnerships to drive costs down : designing a global recovery system that adapts to local legislation to support Alan’s expansion. With millions invoiced every month and high growth, the impact on P&L is direct.

• Scaling psychotherapy online sessions: Defining the operating model from scratch, making hard resourcing decisions under uncertainty, managing quality at scale, and driving international replication. Today: 80,000 sessions were delivered & 93% of users report reduced stress.

• Reinventing healthcare expense payment: Challenging a key French health insurance item (Tiers Payant), owning complex supplier negotiations autonomously, and cutting the budget line by more than half while improving member satisfaction.

If you have some of the following, you may be a great fit

• You have at least 10 years of professional experience in Operations management or entrepreneurship

• You are fully fluent in English and Spanish or French or Dutch

• You have a high level of structure and strong analytical skills (including Sql fluency for data analysis)

• You independently own high-ambiguity, high-impact initiatives (typically >10M€/year business impact)

• You excel at defining a clear vision and roadmap on your scope, lead product reviews, and drive make-or-buy decisions

• You make hard prioritization calls with partial information and manage key external partnerships autonomously

• You are a thought leader and implement innovative uses of AI and automation across crews

• You are a strong mentor: you make the people around you better, and you drive significant community impact

For this role we are looking to hire within the D-F level range based out of France, Belgium or Spain.

Important note: we hire people, not roles.

If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?

Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.

You want to know more about Alan?

• Perks & Benefits : Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers.

• A strong culture: People joining Alan are often surprised and delighted by our innovative working method. We have a set of cultural values that guide our approach to work