Senior Operations Technician, Commercial Lines - Hybrid

Sentry; Stevens Point (WI); Hybrid; USD 65,000 - 75,000; Full time

Benefits offered by this job

Hybrid flexibility

Meal stipend

Tuition reimbursement

Medical, dental, and vision insurance

Paid time off

401(k) company match

Job summary

Sentry in Stevens Point, WI seeks an Operations Technician Senior for Commercial Lines to support underwriting and operational processes. You will handle policy transactions, coordinate with claims, sales producers, and agents, and ensure documentation meets regulatory and internal standards.

The role emphasizes accuracy, timely responses, data integrity, and teamwork. Hybrid work with in-office Tuesdays–Thursdays and remote option Mondays/Fridays is available, with a focus on professional

Qualifications

• High School Diploma or equivalent work experience; Associate Degree preferred.
• Experience supporting commercial lines insurance operations preferred.
• Ability to communicate effectively in writing and verbally.
• Strong teamwork and organizational skills.

Responsibilities

• Respond to internal and external information requests via email and phone; explain plan details and processing requirements.
• Document and maintain customer policy information; ensure data accuracy and compliance.
• Process and release policy documents, such as certificates of insurance, to customers or authorized parties.
• Provide operations support for new and renewal transactions and policy updates.
• Participate in process improvement projects and quality audits.

Skills

Communication skills

Teamwork

Organizational skills

Education

High School Diploma or equivalent

Associate Degree

Job description

Sentry in Stevens Point, WI seeks an Operations Technician Senior for Commercial Lines to support underwriting and operational processes. You will handle policy transactions, coordinate with claims, sales producers, and agents, and ensure documentation meets regulatory and internal standards.

The role emphasizes accuracy, timely responses, data integrity, and teamwork. Hybrid work with in-office Tuesdays–Thursdays and remote option Mondays/Fridays is available, with a focus on professional