Senior Operations Team Lead - Industry & Market Solutions Relationship Manager

Bank of America; Charlotte (NC); On-site; USD 100,000 - 140,000; Full time

Job summary

A leading financial institution seeks a Senior Operations Team Lead to enhance vendor relationships and drive product adoption within the capital markets. This role involves collaboration with various stakeholders and advocating for industry advancements, making it ideal for a seasoned professional eager to impact the financial landscape.

Qualifications

• 6-10 years of experience in capital markets.
• 5 years in a relationship management role.
• Ability to influence diverse stakeholders.

Responsibilities

• Develop relationships with existing vendors.
• Coordinate the assessment of products and solutions.
• Represent the company at industry forums.

Skills

Client & Vendor Relationship Management

Capital Markets Industry Knowledge

Presentation & Written Communication

Negotiation

Collaboration

Agent for Change & Innovation

Education

Experience in capital markets industry

Leadership experience

Job description

Senior Operations Team Lead - Industry & Market Solutions Relationship Manager page is loaded

Senior Operations Team Lead - Industry & Market Solutions Relationship Manager

Apply locations Charlotte time type Full time posted on Posted 30+ Days Ago job requisition id 25009935

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This is a wonderful opportunity to become part of the new Industry & Market Solutions Group (IMSG) within Global Markets Operations (GMO). The IMSG team is tasked with developing and rolling out the GMO vendor & digital strategies in line with the broader Enterprise & Global Markets business. We are looking for a seasoned GMO Relationship Manager who can help build relationships with our organization’s largest third-party service providers and engage with the most influential industry associations to support this effort.

Responsibilities:

Relationship Management

• Develop relationships with existing vendors in the pre-trade, trade date and post-trade landscape to better understand service model, integration points within the bank and future solution opportunities with value proposition.
• Serve as the primary point of contact and trusted partner for select vendors & internal stakeholders for market solutions related initiatives and opportunities.
• Build relationships with select emerging technology vendors and fintech firms to develop a deep understanding of product offering and value proposition to Global Markets Operations

Product & Solution Adoption

• Coordinate the assessment of products and solution offerings from select vendors and publish recommendation to stakeholders.
• Connect vendors & internal stakeholders to help develop use cases.
• Coordinate pilot exercises and/or proof-of-concepts on behalf of Global Markets Operations – lead engagement with Technology, Compliance and Front Office where necessary.
• Partner with Global Markets Operations, Enterprise Support Partners, Front Office and Technology to drive adoption of industry-wide products and solutions.

Collaboration & Partnership

• Connect the Enterprise – help provide transparency across markets, regions and asset classes with regard to vendor tools and third-party workflows. Find opportunities to streamline processes, deliver commercial benefits, reduce pain points & system bifurcation.
• Organize executive meeting routines with vendors and internal bank leadership.
• Educate internal and external stakeholders on solution opportunities.
• Engage with peer firms where necessary to understand digital strategy and identify opportunities to partner on solution adoption & create industry-wide synergies.
• Deliver training and education sessions as needed covering product reviews, workflow impact, industry engagement and forum actions.

Industry Advocacy & Representation

• Represent Global Markets Operations and/or the broader Enterprise on industry forums, third party networking events where necessary; Attend vendor and/or industry workshops (may involve travel)
• Drive connection between industry focus / roadmap and our internal strategies.
• Understand industry trends, regulatory landscape and impact to Global Markets Operations and our clients. Work with Global Markets Operations SMEs to identify gaps and opportunities relative to the industry.

Reporting, Data Analyses & Documentation

• Build solution documents, white-papers, executive presentations, business & use cases, product assessments & reviews.
• Develop performance metrics and other data points to measure success and opportunities for the team and broader Global Markets Operations
• Support various cost and benefit analyses related to vendor platforms, services & solutions.

Required Qualifications:

• 6-10 years of experience in the capital markets industry with knowledge of key Operations functions, trade lifecycle and various workflows.
• 5 years of experience in a relationship management or similar role e.g., client or vendor-facing.
• Demonstrated ability / proven history working across the organization and effectively engage outside of Operations e.g., Front Office, Technology, Compliance, Risk Management.
• Able to work both independently and across a large team.
• Strong storytelling & presentation skills; demonstrated ability to develop effective presentations and product assessments in previous roles.
• Ability to build a rapport with & influence a broad set of stakeholders– e.g., executive level trading & sales, Technology developers, Fintech c-suite and Operations functional SMEs.
• Familiarity with the capital markets operations ecosystems e.g., FMUs, CCPs and Custodians.

Preferred Qualifications

• Recent experience in a similar role in a top tier bank / broker-dealer or product development role in a large broker/dealer
• Knowledge of key vendor / platforms across the industry e.g., DTCC, Euroclear, LSEG, BNY Mellon
• Understanding of relevant industry regulatory frameworks e.g., Dodd-Frank, EMIR.
• Existing network / contacts across the industry

Skills:

• Client & Vendor Relationship Management
• Capital Markets Industry Knowledge
• Global Markets Products & Solutions
• Capital Markets Trading Lifecycle
• Presentation & Written Communication
• Negotiation
• Collaboration
• Flexible & Adaptable
• Agent for Change & Innovation

Shift:

1st shift (United States of America)

Hours Per Week:

40

About Us

Bank of America is committed to help employees through the transition period when they’re displaced as a result of a workforce reduction, realignment or similar measure. Please review the resume writing and interviewing tips provided below to help prepare you for your next career opportunity.

Regardless of the position you are interested in, the starting points to building your resume are the same:
1.Determine the job or types of jobs you want to do and research their responsibilities and qualifications.
2.Think about why you can do the job and make a list of your skills that are relative to the job.
3.Identify experiences or accomplishments that show your proficiency in the skills required for the job.
4.Summarize your abilities, accomplishments and skills into a brief, concise document.

Considerations when writing a resume
•Do be brief. Resumes should be 1-2 pages in length.
•Do be upbeat and active in your wording.
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•Do have others proofread and critique your resume. Spell check. Make it error free.
•Do use high quality, white or light colored 8½ x 11 paper. Use a laser printer if possible.
•Don't be dishonest, always tell the truth about yourself in the most flattering light.
•Don't include salary history or requirements.
•Don't include references.
•Don't include accomplishments that do not support your professional goals.
• Don't include anything that isn't relevant. (For example, don't mention your fondness for swimming unless you want to work on the water.)
•Don't use italics, underlining, shadows or other fancy treatments.

Seven steps to a successful interview
1.Anticipate –Put yourself in the interviewer's position. What do you believe the interviewer is most interested in? Why do you think you have been invited to interview?
2.Research –What are the primary functions of the line of business? What are the success factors for the job? Is there a job description available?
3.Assess –Think about your skills, abilities, knowledge, interests, traits, values and accomplishments. Match them to what you know about the job. Consider which ones you should highlight.
4.Prepare Answers –Think about what the interviewer may ask, determine what the best answer is and write it down.
5.Prepare Questions – Interviewing is a two-way street. By asking thoughtful questions, you communicate your interest and learn a lot about the job. Choose two or three questions to ask your interviewer. Avoid asking a lot of questions about vacation time or breaks.
6.Practice – It may seem awkward, but it is the best way to come across well in an interview. Practice your own "great responses" with others or in front of a mirror until you appear relaxed and at ease.
7.Follow-up – Send a brief follow-up letter to the interviewer. Keep in mind that the many job searchers will not send a follow-up letter. Sending one can become a competitive advantage.