Senior Operations Support Analyst

University Health; San Antonio (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

Community First Health Plans, Inc. seeks a Professional to assist department leadership in improving processes, documenting workflows, and researching best practices.

You will compile information, implement change, and monitor performance with cross-functional teams to enhance productivity and market share. Responsibilities include data collection and analysis to identify opportunities, cost savings, and provider/member satisfaction improvements, while collaborating with other departments to

Qualifications

• Bachelor's degree in Business, Health Care Administration or related field is required or preferred.
• Six (6) or more years of experience in project coordination for a managed care environment is preferred.
• Proficiency in Word, Excel, and PowerPoint is required.
• Project Management certification preferred; proficiency in MS Project preferred.

Responsibilities

• Assists department leadership in areas for improvement and documents business processes.
• Researches best practices and compiles information to support change and monitor performance.
• Provides operational support through research, data collection and analysis to identify productivity, cost savings, utilization, satisfaction and market share improvements.
• Interacts with other Community First Health Plans departments to align efforts.
• Helps ensure operations and project management processes enable meeting business objectives.

Skills

Project coordination

PM Certification (preferred)

Education

Bachelor's degree in Business, Health Care Administration or related field

Tools

MS Project

Word

Excel

PowerPoint

Job description

POSITION SUMMARY/RESPONSIBILITIES

Assists department leadership in areas for improvement, documents business processes, research best practices, compiles information and assists process owners to implement change and monitor performance. Provides operational support through research, data collection and analysis of information to identify areas for improving productivity, cost savings, utilization management, provider and member satisfaction, and market share. Interacts with other Community First Health Plans, Inc. (Community First) departments. Helps ensure that operations and project management processes enable Community First to meet business objectives.

EDUCATION/EXPERIENCE

Bachelor's degree in Business, Health Care Administration or other related field. Six (6) or more years’ experience in project coordination for a managed care environment is preferred. Proficiency in Word, Excel, and PowerPoint, is required. Project Management certification preferred. Proficiency in MS Project preferred.