Senior Operations Support

USA MOT Motion Industries, Inc.; United States; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition reimbursement

Paid vacation

Sick leave

Holiday pay

Job summary

GPC seeks a Senior Operations Support professional to bridge 500+ branch locations with corporate departments, supporting operating and business systems. This role drives operational improvement through research, data analysis, and cross-functional collaboration.

The position involves training branches, designing and testing new systems, tracking project progress, and mentoring the broader administrative team to drive excellence and efficiency across the organization.

Qualifications

• Bachelor's degree in Operations Management, Information Systems, Communications, or related field.
• 5+ years of experience in operations support or a similar role.
• Proven ability to analyze data and present findings to leadership.

Responsibilities

• Under limited supervision, support operating systems and business systems.
• Research and conduct analyses for special projects.
• Travel to branches to assist in training and systems rollout.
• Design, test, and implement new systems as needed.
• Track progress of projects and action items to stay on schedule.
• Provide training and support to branch operations management.

Skills

Data analysis

Project management

Communication

Microsoft Office

Travel coordination

Education

Bachelor's degree in Operations Management, Information Systems, Communications, or related field

Tools

ERP systems

Job description

SUMMARY

Under limited supervision, the Senior Operations Support position represents the company by providing support for the company operating systems and business systems. Additionally, this role helps to drive operational improvement by creating a bridge between more than 500 branch locations and the numerous corporate departments.

JOB DUTIES

• Utilizes knowledge of the company’s business to effectively conduct research as needed for special projects.
• Manages data requests, analyzes results and presents findings to leadership.
• Travels to branches to assist in training processes and systems as needed.
• Assists with the design, testing, and implementation of new systems.
• Tracks, monitors, and guides progress of projects and action items to ensure they remain on course.
• Assists field management with training and support activities related to all areas of branch operations.
• Builds sustainable relationships and trust with employees throughout the organization through open and interactive communication.
• Provides leadership and mentoring to the broader administrative team in a way that drives excellence, team efficiency and a close community relationship.
• Prepares regular reports, summaries, presentations, and miscellaneous administrative functions as needed.
• May act as a lead to lower-level employees.
• Performs other duties as assigned.

EDUCATION & EXPERIENCE

Typically requires a bachelor's degree in Operations Management, Information Systems, Communications, or related field and five (5) or more years of experience or an equivalent combination.

KNOWLEDGE, SKILLS, ABILITIES

• Ability to conduct oneself with integrity and follow through with promises.
• Delivers results at a planned time.
• Demonstrates initiative to step up and put in extra effort.
• Able to express value for the opinions of others and encourage collaboration.
• Demonstrates planning and organization skills.
• Ability to create and work within a structure that defines, documents, and reports on the progress of a project.
• Ability to create and work within a structure that defines, documents, and reports on the progress of a project.
• Ability to speak with a group or individual with ease and clarity.
• Capability to produce written documents that are complete and concise.
• Proficient in Microsoft Office.

PHYSICAL DEMANDS

None required.

LICENSES & CERTIFICATIONS

None required.

SUPERVISORY RESPONSIBILITY

No Supervisory Responsibility

BUDGET RESPONSIBILITY

No

COMPANY INFORMATION

• options for healthcare coverage
• 401(k)
• tuition reimbursement
• vacation
• sick
• holiday pay

DISCLAIMER

This job description illustrates the general nature and level of work performed by employees within this job classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and skills required. Management retains the right to add or modify duties at any time.

DEI & EEO

GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic.

GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.

ABOUT US

Since 1928, GPC has set the standards for performance and value for our customers and our stakeholders. Today, we’re proud to say we’re the largest global auto parts network and a leading industrial parts distributor, one that offers rewarding careers that combine small company feel with a global scale. Our strengths are in the relationships we build and the value we deliver by merging local expertise with a global force.