Senior Operations Supervisor, Distribution & Fulfillment

Toysmith; Washington; On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Time Off

Discretionary Bonus

Employee Discounts

EAP

Career Growth

Job summary

Toysmith in Pacific, Washington is seeking a Senior Operations Supervisor – Distribution & Fulfillment to lead daily warehouse operations on-site. You will oversee order fulfillment, shipping, and labor planning while developing a high‑performing team.

This role offers hands-on leadership on the warehouse floor with opportunities to grow into a Warehouse Manager role as you demonstrate leadership and drive improvements across processes.

Qualifications

• 5+ years in warehouse, distribution, or order fulfillment operations.
• 2-3+ years of direct warehouse supervisory or team leadership experience.
• Experience with WMS, inventory processes, and operational reporting.
• Strong organizational, communication, and problem-solving skills.
• Hands-on leadership style with daily operational involvement.

Responsibilities

• Lead daily warehouse operations including picking, packing, shipping, and order fulfillment.
• Prioritize orders, manage shipping deadlines, and maintain throughput goals.
• Identify and resolve bottlenecks, backorders, and exceptions.
• Coordinate with inventory, receiving, and other departments for timely processing.
• Plan daily staffing, monitor productivity, and adjust labor needs.
• Develop and coach team members to improve performance and accountability.

Skills

Team leadership

Warehousing operations

Process improvement

Communication

Tools

NetSuite WMS

ShipHawk

Inventory systems

Job description

Senior Operations Supervisor – Distribution & Fulfillment

Location: Pacific, WA
Job Type: Full-Time | On-Site
Salary Range: $75,000-$85,000 annually

Lead Operations. Develop Your Team. Grow Your Career.

Are you an experienced warehouse leader who thrives in a fast-paced distribution environment? Do you enjoy being on the warehouse floor, solving problems, developing employees, and keeping operations running smoothly?

Toysmith is looking for a Senior Operations Supervisor – Distribution & Fulfillment to join our team in Pacific, Washington!

In this role, you'll take ownership of daily warehouse operations, including order fulfillment, shipping, labor planning, and team performance. We're looking for someone who isn't afraid to roll up their sleeves, lead by example, and find better ways to get things done.

This position also offers an opportunity to develop toward a future Warehouse Manager role as you demonstrate your leadership abilities and take on broader operational responsibilities.

What You'll Do

Lead Daily Warehouse Operations

Oversee daily picking, packing, shipping, and order fulfillment activities across multiple sales channels.

Prioritize orders, manage shipping deadlines, and keep fulfillment moving efficiently.

Identify and resolve operational challenges, including backorders, shipping exceptions, and workflow bottlenecks.

Coordinate with inventory, receiving, and other departments to ensure accurate and timely order processing.

Manage Labor & Drive Productivity

Plan daily staffing assignments and adjust labor based on workload and business priorities.

Monitor warehouse productivity, order accuracy, shipping performance, and turnaround times.

Identify opportunities to improve efficiency, reduce errors, and maximize resources.

Maintain accountability for daily operational goals and performance expectations.

Lead & Develop Your Team

Provide hands‑on leadership and support to warehouse associates and team leads.

Train, coach, and develop employees to build a strong, dependable team.

Address performance concerns, reinforce expectations, and promote accountability.

Encourage cross‑training, teamwork, and a positive, results‑driven work environment.

Improve Processes & Maintain Standards

Utilize warehouse management systems (WMS) and reporting tools to monitor operations and performance.

Identify process improvements to streamline picking, packing, shipping, and inventory workflows.

Maintain a safe, clean, and organized warehouse environment.

Communicate daily priorities, challenges, and results to senior operations leadership.

What We're Looking For

Required Qualifications

5+ years of experience in warehouse, distribution, or order fulfillment operations.

2-3+ years of direct warehouse supervisory or team leadership experience.

Strong knowledge of picking, packing, shipping, and daily fulfillment processes.

Experience planning labor, assigning work, and managing warehouse productivity.

Proven ability to lead, coach, and hold employees accountable.

Experience working with warehouse management systems (WMS), inventory processes, and operational reporting.

Strong organizational, communication, and problem‑solving skills.

A hands‑on leadership style and willingness to be actively involved in daily warehouse operations.

Preferred Qualifications

Experience in retail, wholesale, e‑commerce, or consumer goods distribution.

Familiarity with multichannel fulfillment, parcel shipping, LTL shipments, and backorder management.

Experience with NetSuite WMS, ShipHawk, or similar warehouse and shipping systems.

Demonstrated success improving warehouse productivity, accuracy, or team performance.

Grow With Us

We're looking for someone who wants more than just their next job. This position is designed to provide an opportunity for professional growth and development toward a future Warehouse Manager role.

You’ll work closely with senior operations leadership to expand your experience in warehouse management, labor planning, operational performance, process improvements, and team development.

Career advancement is based on individual performance, leadership readiness, and business needs and is not guaranteed.

Why Join Toysmith?

At Toysmith, we believe in bringing fun and creativity to everyday life! We distribute toys, gifts, and specialty products to customers across multiple sales channels.

We're looking for leaders who take pride in their work, support their teams, and enjoy making a real impact on daily operations.

Toysmith offers a competitive compensation and benefits package, including:

Medical, Dental & Vision Insurance: Comprehensive coverage options for employees and eligible dependents.

401(k) Retirement Plan: Automatic 3% employer contribution through our Safe Harbor retirement plan.

Paid Time Off: Paid vacation, sick leave, and company holidays.

Discretionary Bonus: Eligibility for an annual discretionary bonus based on company policy and performance.

Employee Discounts: Discounts on Toysmith products.

Employee Assistance Program (EAP): Access to confidential support and resources.

Career Growth: Opportunity to shape product innovation, influence category strategy, and contribute to Toysmith's continued growth.