Senior Operations & Strategy Lead - Cross-Functional Growth

DealHub Ltd.; Seattle (WA); On-site; USD 104,000 - 182,000; Full time

Job summary

Amazon.com Services LLC in Seattle is seeking a Sr. Business Operations Manager to partner across the organization, driving operational excellence and strategic initiatives that scale Prime Video's business.

You will own critical mechanisms, lead go-to-market planning and execution for high-priority initiatives, and deliver cross-functional programs that impact customer experience and business outcomes. The role requires a builder mindset, ambiguity tolerance, and strong analytics with program

Qualifications

• 6+ years of business strategy or non-tech program management experience.
• Bachelor's degree in a relevant field or equivalent work experience.
• Experience leading cross-functional projects and managing large, complicated programs.
• Strong verbal and written communication skills.
• Experience working with and influencing senior level stakeholders.
• Experience in the entertainment industry.
• Experience building and owning business review mechanisms and executive reporting.

Responsibilities

• Drive end-to-end business planning processes including annual and quarterly operational planning, goal-setting, and business reviews.
• Design, build, and maintain executive reporting mechanisms to surface actionable insights for leadership.
• Lead cross-functional programs and initiatives that improve operational efficiency, reduce costs, and accelerate time-to-market for strategic priorities.
• Partner closely with Finance, Product, Content, Marketing, and Technology teams to align priorities, remove blockers, and drive execution against shared goals.
• Build, document, and continuously improve repeatable mechanisms (e.g., WBRs, MBRs, QBRs) that drive accountability and transparency across the organization.
• Manage complex stakeholder relationships across multiple levels of the organization; communicate clearly and influence without authority.
• Develop and maintain SOPs, playbooks, and process documentation to ensure operational continuity and institutional knowledge.
• Drive post-launch retrospectives and lessons-learned processes; translate findings into process improvements and preventive mechanisms.

Skills

Business strategy

Program management

Cross-functional leadership

Communication

Stakeholder management

Entertainment industry

Education

Bachelor's degree

Master's degree

Tools

Project management tools

Job description

Amazon.com Services LLC in Seattle is seeking a Sr. Business Operations Manager to partner across the organization, driving operational excellence and strategic initiatives that scale Prime Video's business.

You will own critical mechanisms, lead go-to-market planning and execution for high-priority initiatives, and deliver cross-functional programs that impact customer experience and business outcomes. The role requires a builder mindset, ambiguity tolerance, and strong analytics with program