Senior Operations Specialist - Estate Team

lplfinancial; Austin (TX); On-site; USD 32,000 - 54,000; Full time

Benefits offered by this job

401K matching

health benefits

employee stock options

paid time off

volunteer time off

more

Job summary

LPL Financial is seeking an Estate Senior Operations Specialist to support desk advisors handling death and divorce accounts. You will process new account paperwork, coordinate rollovers/transfers, and address client inquiries by phone.

Ideal candidates have 2+ years in financial services client roles and 1+ years in call centers, with strong communication and problem-solving skills. Competitive benefits and pay range apply.

Qualifications

• 2+ years' direct client experience within the financial services industry.
• 1+ years' call center experience.
• Proficient in Microsoft Office and web-based applications.
• Experience using Salesforce and Client Works a plus.
• Excellent verbal and written communication skills.
• Positive, customer focused attitude and demeanor with a desire to provide outstanding service.
• Problem solving skills and attributes.
• Ability to learn complex financial information and terminology at a fast pace.
• Must have excellent telephone service/relationship management skills.
• Must have excellent communication skills, and strong service ethic.

Responsibilities

• Preparing and processes new account paperwork successfully which may include preparing forms, obtaining appropriate signatures, and preparing documentation for processing, tracking and coordinating rollovers/transfers, either manual or ACAT.
• Assist desk advisors in addressing client queries over the phone via inbound and outbound calling activities.
• Proactively handoff clients who seek financial advice and trading requests to desk advisors inbound/outbound calls.
• Review and Interpret Court Documents related directly to Death and Divorce Processes.
• Actively participate in customer service training and other training to remain current with operational policies and procedures
• Provide regular feedback to the Management team on how to improve both the client experience and operational efficiencies.
• Communicate operational and financial industry policies and procedures.
• Regularly exercise excellent business judgment.
• Research and resolve client issues.
• Referral of new clients going through the Estate Process to Financial Advisors.

Job description

What if you could build a career where ambition meets innovation? At LPL Financial, we empower professionals to shape their success while helping clients pursue their financial goals with confidence. What if you could have access to cutting-edge resources, a collaborative environment, and the freedom to make an impact? If you're ready to take the next step, discover what's possible with LPL Financial.

Wealth Advisors Group is a part a growing professional services company within LPL Financial that helps advisors and institutions execute on their biggest opportunities. Our human-led, tech-enabled services help our customers deliver great financial advice and run thriving businesses. Over 500 employees strong, we come to work each day dedicated to making an impact in lives of advisors, institutional partners, and investors.

Job Overview:

The Estate Senior Operations Specialist of the LPL Wealth Advisors Group will be part of a group supporting LPL corporate based advisors. These desk advisors will manage certain LPL retail investment accounts that were formally managed by independent LPL Financial Advisors. The operations specialist will support the team of advisors by handling account operational inquiries directly related to the Death and Divorce Processes. The ideal candidate will be success driven with a client service attitude, and the ability to deliver high touch, professional service.

Responsibilities:

• Preparing and processes new account paperwork successfully which may include preparing forms, obtaining appropriate signatures, and preparing documentation for processing, tracking and coordinating rollovers/transfers, either manual or ACAT.
• Assist desk advisors in addressing client queries over the phone via inbound and outbound calling activities. Examples of calls include but are not limited to account maintenance, cash management, general tax reporting and other inquiries.
• Proactively handoff clients who seek financial advice and trading requests to desk advisors inbound/outbound calls.
• Review and Interpret Court Documents related directly to Death and Divorce Processes.
• Actively participate in customer service training and other training to remain current with operational policies and procedures
• Provide regular feedback to the Management team on how to improve both the client experience and operational efficiencies.
• Communicate operational and financial industry policies and procedures.
• Regularly exercise excellent business judgment.
• Research and resolve client issues.
• Referral of new clients going through the Estate Process to Financial Advisors.

What are we looking for?

We're looking for strong collaborators who deliver exceptional client experiences and thrive in fast-paced, team-oriented environments. Our ideal candidates pursue greatness , act with integrity , and are driven to help our clients succeed . We value those who embrace creativity, continuous improvement, and contribute to a culture where we win together and create and share joy in our work.

Requirements:

• 2+ years' direct client experience within the financial services industry.
• 1+ years' call center experience.

Preferences:

• Financial related service call center experience: or other service-related job experience considered.
• Proficient in Microsoft Office and web-based applications.
• Experience using Sales Force and Client Works a plus.
• Ability to assist customers in call center environment while accessing data via multiple PC lookup applications.
• Excellent verbal and written communication skills.
• Positive, customer focused attitude and demeanor with a desire to provide outstanding service.
• Problem solving skills and attributes.Ability to work effectively within a team environment.
• Able to learn complex financial information and terminology at a fast pace.
• Must have excellent telephone service/relationship management skills.
• Must have excellent communication skills, and strong service ethic.

Pay Range:

$23.57-$39.32/hour

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location.

Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play - such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more.

• 401K matching
• health benefits
• employee stock options
• paid time off
• volunteer time off
• more

Company Overview:

LPL Financial Holdings Inc. (Nasdaq: LPLA) is among the fastest growing wealth management firms in the U.S. As a leader in the financial advisor-mediated marketplace(6) , LPL supports over 32,000 financial advisors and the wealth management practices of approximately 1,100 financial institutions, servicing and custodying approximately $2.3 trillion in brokerage and advisory assets on behalf of approximately 8 million Americans. The firm provides a wide range of advisor affil