Senior Operations Specialist - Banking & Process Excellence

City National Bank; Los Angeles (CA); On-site; USD 36,000 - 57,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Tuition Reimbursement

Time Away

Career development

Networking groups

Job summary

City National Bank in Los Angeles is seeking an Operations Senior Specialist to execute daily operational activities with accuracy and timeliness, including data entry, reporting, document management, and client support.

The role emphasizes adherence to policies, standards, and risk controls, with opportunities to participate in trainings and cross-functional projects. A degree plus 1–3 years in bank operations is required.

Qualifications

• Strong attention to detail to ensure accuracy.
• Effective verbal and written communication skills.
• Ability to prioritize daily tasks to meet deadlines.
• Ability to work effectively in a team environment.
• Enhanced Risk awareness.

Responsibilities

• Identifies & resolves routine issues, using predefined procedures. Escalates when appropriate.
• Follows established guidelines, making routine and non-routine decisions, seeking assistance or approval when needed.
• Operational Processing, which may include data entry, reporting transaction processing, document management, client support, and/or clerical and administrative functions.
• Attending trainings, team meetings, and individual manager meetings for feedback, coaching, and development.
• Hosting trainings, team meetings, and direct report meetings for feedback, coaching, and development.
• Managing direct reports through metrics reporting, goal setting, and coaching.
• Supporting special projects as assigned

Skills

Attention to detail

Verbal and written communication

Prioritize daily tasks

Teamwork

Enhanced Risk awareness

Education

Associate’s Degree/Certificate Program

High School Diploma

Job description

City National Bank in Los Angeles is seeking an Operations Senior Specialist to execute daily operational activities with accuracy and timeliness, including data entry, reporting, document management, and client support.

The role emphasizes adherence to policies, standards, and risk controls, with opportunities to participate in trainings and cross-functional projects. A degree plus 1–3 years in bank operations is required.