Senior Operations Specialist

Maslow Wealth Advisors; Austin (TX); On-site; USD 75,000 - 105,000; Full time

Job summary

Maslow Wealth Advisors is seeking a Senior Operations Specialist to support client relationships and partner with advisors across custodial, portfolio management, and CRM platforms. You will own onboarding, account activity, and problem-solving to improve efficiency and client experience.

The role emphasizes proactive improvements, strong attention to detail, and a collaborative approach to scaling firm operations as the client base grows.

Qualifications

• 3+ years of experience in wealth management, financial services, or a similar operational/client service role
• Familiarity with Schwab, Fidelity, Black Diamond, and Wealthbox strongly preferred
• Strong understanding of investment account operations, including account opening, transfers, and trading
• Excellent attention to detail and organizational skills
• Strong written and verbal communication skills
• Comfortable working directly with clients and building trusted relationships
• Ability to manage multiple priorities and take ownership of projects from start to finish
• Proactive problem solver who enjoys figuring things out rather than simply following a checklist
• Series 65 license is a plus, but not required

Responsibilities

• Serve as a dedicated operational point of contact for assigned client relationships
• Work closely with advisors to provide a high level of service and support to clients
• Manage and coordinate new client onboardings, account openings, money movements, transfers, and other account-related activities
• Assist with client trading and portfolio-related operational needs
• Coordinate with custodians, investment platforms, and other outside partners
• Maintain accurate client records and ensure operational tasks are completed timely and accurately
• Help troubleshoot client and account issues and see them through to resolution
• Support ongoing client service needs and proactively identify ways to improve the client experience
• Contribute to the development of scalable systems, procedures, and best practices as the firm grows

Skills

Client service

Wealth management

Relationship building

Attention to detail

Communication

Multi-tasking

Process improvement

Problem solving

Series 65

Tools

Schwab

Fidelity

Black Diamond

Wealthbox

Job description

We are seeking a Senior Operations Specialist to join our growing wealth management firm. This is a client-facing role for someone who enjoys building strong client relationships, partnering closely with advisors, and making sure the details behind the scenes are handled thoughtfully and efficiently.

The ideal candidate has experience in a wealth management environment and is comfortable working across custodial, portfolio management, and CRM platforms. We are also looking for someone who thinks beyond simply completing tasks — someone who naturally looks for ways to improve processes, solve problems, and help the firm operate more effectively.

Responsibilities

• Serve as a dedicated operational point of contact for assigned client relationships
• Work closely with advisors to provide a high level of service and support to clients
• Manage and coordinate new client onboardings, account openings, money movements, transfers, and other account-related activities
• Assist with client trading and portfolio-related operational needs
• Coordinate with custodians, investment platforms, and other outside partners
• Maintain accurate client records and ensure operational tasks are completed timely and accurately
• Help troubleshoot client and account issues and see them through to resolution
• Support ongoing client service needs and proactively identify ways to improve the client experience
• Contribute to the development of scalable systems, procedures, and best practices as the firm grows

Qualifications

• 3+ years of experience in wealth management, financial services, or a similar operational/client service role
• Familiarity with Schwab, Fidelity, Black Diamond, and Wealthbox strongly preferred
• Strong understanding of investment account operations, including account opening, transfers, and trading
• Excellent attention to detail and organizational skills
• Strong written and verbal communication skills
• Comfortable working directly with clients and building trusted relationships
• Ability to manage multiple priorities and take ownership of projects from start to finish
• Proactive problem solver who enjoys figuring things out rather than simply following a checklist
• Series 65 license is a plus, but not required

What We're Looking For

We're looking for someone who is client-focused, detail-oriented, and entrepreneurial in their approach to operations. The right person will be comfortable getting into the weeds when necessary while also stepping back to ask, "Is there a better way to do this?"

This is an opportunity for someone who wants to have a meaningful impact on both the client experience and the way our firm operates as we continue to grow.