Senior Operations & Salesforce Systems Leader

Bridgestone Americas, Inc.; Muscatine (IA); On-site; USD 70,000 - 105,000; Full time

Job summary

Bridgestone Americas, Inc. seeks a Senior Business Operations Specialist to provide high-level operational support for the Technical Services Group in Muscatine. You will handle system administration, reporting, and cross-functional coordination to ensure efficient processes.

The role requires strong organizational and analytical skills, managing multiple priorities and maintaining data integrity across Salesforce, Mitti, Access databases, and related systems.

Qualifications

• Minimum 5 years of related experience with a bachelor’s degree; 3 years with a master’s; or equivalent experience.
• Excellent communication and collaboration across all levels.
• Ability to manage multiple priorities in a fast-paced environment.
• Discretion handling confidential information with professionalism.
• Strong attention to detail and commitment to operational excellence.
• Proficiency with business systems including Salesforce, Mitti, Access, Office, SharePoint, SAP, PeopleSoft.

Responsibilities

• Process dealer warranty credit transactions with accuracy and compliance.
• Process dealer rim reconditioning requests and track orders.
• Manage manual billing for dealer buyout products with proper documentation.
• Support laboratory and engineering operations through order management for tread products.
• Lead Salesforce system enhancements and training within the TSG.

Skills

Communication

Interpersonal skills

Project coordination

Data analysis

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Mitti (SafetyCulture)

Microsoft Access

Microsoft Office

SharePoint

SAP

PeopleSoft

Job description

Bridgestone Americas, Inc. seeks a Senior Business Operations Specialist to provide high-level operational support for the Technical Services Group in Muscatine. You will handle system administration, reporting, and cross-functional coordination to ensure efficient processes.

The role requires strong organizational and analytical skills, managing multiple priorities and maintaining data integrity across Salesforce, Mitti, Access databases, and related systems.