Senior Operations Readiness Leader – Change & Impact

CVS Health; Colorado; Hybrid; USD 68,000 - 183,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health is hiring a Senior Manager — Operations Readiness to lead the MWB Operations Readiness function, owning the end-to-end readiness lifecycle for initiatives and changes. You will define processes, roles, performance measures, and support models, partnering with Operations Innovation, Technology, Change Management, and Training to ensure successful execution.

You will oversee a team of readiness professionals, drive standardization and continuous improvement, and act as a trusted advisor

Qualifications

• 5 years of experience in operations readiness, process management, business operations, or organizational transformation.
• Experience leading cross-functional operational change and readiness initiatives.
• Strong expertise in operational process design, change impact assessment, and readiness execution.
• Excellent executive communication, stakeholder engagement, and problem-solving skills.
• Experience with Lean, Six Sigma, Scrum or similar methodologies preferred.

Responsibilities

• Designing, governing, and continuously improving intake, evaluation, and prioritization processes for operational initiatives and change requests.
• Assessing operational value, feasibility, dependencies, and alignment to the enterprise roadmap.
• Defining change impact, scope, and prioritization across affected teams and processes.
• Gathering, documenting, and validating end-to-end operational process requirements.
• Making key workflow, policy, roles, and process design decisions to enable successful execution.
• Defining operational performance measures, KPIs, and readiness success criteria.
• Supporting testing, operational validation, and readiness sign-off activities.
• Driving issue resolution, stabilization, and continuous optimization post-implementation.
• Lead Change Management for all MWB teams and partner with Training for role clarity and enablement.

Skills

Operations readiness

Process management

Change management

Cross-functional leadership

Executive communication

Education

Bachelor’s degree in Business/Operations/Management

Job description

CVS Health is hiring a Senior Manager — Operations Readiness to lead the MWB Operations Readiness function, owning the end-to-end readiness lifecycle for initiatives and changes. You will define processes, roles, performance measures, and support models, partnering with Operations Innovation, Technology, Change Management, and Training to ensure successful execution.

You will oversee a team of readiness professionals, drive standardization and continuous improvement, and act as a trusted advisor