Senior Operations Processor - Wires

U.S. Bank; Minnesota; Presencial; USD 33.000 - 44.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare (Medical, Dental, Vision)

Life Insurance

Disability Insurance

Parental leave

401(k)

Paid vacation

Paid holidays

Adoption assistance

Sick leave

Descripción de la vacante

U.S. Bank's Wire Investigations team in Saint Paul, MN, is seeking a Senior Operations Processor - Wires.

You will research and resolve wire payment inquiries, manage wire recalls and validity-of-payment requests, and support the approval process for investigation-related service messages while handling multiple cases. You’ll communicate with consumer and business customers, relationship managers, and branch partners by phone and email, using data interpretation to identify and resolve

Formación

• High school diploma or equivalent required.
• 4–5+ years of operations services related experience preferred.
• Strong customer service and communication skills essential.

Responsabilidades

• Research and resolve wire payment inquiries and issues.
• Manage wire recall and validity-of-payment requests.
• Support approval process for investigation-related service messages.
• Handle multiple cases and communicate with customers and partners.

Conocimientos

Customer service

Time management

Verbal and written communication

Data interpretation

PC skills

Problem solving

Educación

High school diploma or equivalent

Herramientas

Microsoft Office

Descripción del empleo

## Senior Operations Processor - WiresApply: Saint Paul, MN: Gresham, OR: Full time: Posted Yesterday: End Date: October 30, 2026 (5 days left to apply): 2026-0033017At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.## **Job Description**Join our Wire Investigations team, where you’ll support the research and resolution of wire payment inquiries. In this role, you’ll manage wire recall and validity-of-payment requests, send and receive wire recall messages, and support the approval process for investigation-related service messages. You’ll manage multiple cases at once and communicate with consumer and business customers, relationship managers, and branch partners by phone and email.Basic Qualifications - High school diploma or equivalent - Four to five years or more of operations services related work experiencePreferred Skills/Experience - Knowledge of products, services, terminology, procedures and systems related to assigned area, as well as applicable laws and regulatory requirements - Proven commitment to high quality customer service - Ability to work well with external and internal customers - Good time management skills to maximize production and execution of tasks in a fast-paced environment - Good understanding and knowledge of internal policies and procedures within Operations Services and enterprise wide - Physical requirements could include lifting trays of work, pushing carts of work, standing or sitting for extended periods of time, and repetitive motions - Ability to identify, analyze and resolve exceptions through data interpretation - Strong PC skills -Good verbal and written communication skills **Location expectations** This role requires working from a U.S. Bank location three (3) or more days per week.If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.**Benefits:**Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:* Healthcare (medical, dental, vision)* Basic term and optional term life insurance* Short-term and long-term disability* Pregnancy disability and parental leave* 401(k) and employer-funded retirement plan* Paid vacation (from two to five weeks depending on salary grade and tenure)* Up to 11 paid holiday opportunities* Adoption assistance* Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by lawReview our full benefits available by employment status here.U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.**E-Verify**U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $24.18 - $32.21U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.**Posting may be closed earlier due to high volume of applicants.**