Senior Operations & Process Excellence Manager

BetMGM LLC; New Jersey; Hybrid; USD 131,000 - 175,000; Full time

Benefits offered by this job

Medical, Dental, Vision, Life, and Dis

401(k) with company match

Pre-tax spending accounts including FS

Flexible paid time off

Professional development reimbursement

Employee resource groups

Swag, ticket giveaways, and more!

Job summary

BetMGM LLC is seeking a Sr. Business Operations Manager to support the Sportsbook Commercial Performance organization. You will identify and implement opportunities to improve processes, documentation, and controls across Trading, Sportsbook, and related teams.

You will partner with leaders to drive efficiency, ensure compliance, and scale the department through tools, automation, and documentation. A strong emphasis on customer experience and operational excellence is essential.

Qualifications

• Bachelor's degree in Business, Operations, Management, or related field.
• 5+ years in business operations, process improvement, or related fields.
• Experience in cross-functional environments and SOPs/documentation.
• Experience with automation, workflow optimization, or AI-enabled solutions preferred.

Responsibilities

• Partner with Sportsbook Commercial Performance leadership to improve day-to-day operating effectiveness across Trading, Promotions, VIP, and related sportsbook functions.
• Evaluate existing workflows, processes, and ways of working to identify opportunities for simplification, standardization, automation, and increased efficiency.
• Lead process improvement initiatives from assessment through implementation, including process mapping, stakeholder alignment, documentation, adoption planning, and measurement of outcomes.
• Develop, maintain, and enhance departmental documentation, standard operating procedures, training materials, controls documentation, and knowledge management resources.
• Establish and promote consistent ways of working across the organization, ensuring teams follow common processes, standards, and operational best practices.
• Conduct operational reviews and secondary checks of key processes and controls to allow consistency, quality, and compliance with established procedures.
• Own compliance, audit, and regulatory readiness efforts by maintaining documentation, coordinating responses, and ensuring appropriate operational controls are in place.
• Serve as a key stakeholder in the review and maintenance of customer-facing policies, procedures, and operational standards, partnering with Trading, Compliance, and other stakeholders as needed.
• Identify and implement automation opportunities, AI-enabled solutions, and workflow improvements that reduce manual effort and improve operational efficiency.
• Drive resolutions of operational challenges across the department and develop practical solutions that improve execution, communication, scalability, and customer experience.
• Track implementation and adoption of operational improvement initiatives, ensuring changes are documented, communicated, and embedded within existing workflows.
• Coordinate with internal stakeholders and external service providers to address operational issues, improve processes, and support departmental objectives.
• Develop a strong understanding of front-to-back sportsbook operational workflows and controls, building processes that effectively support commercial performance, customer experience, and regulatory requirements.
• Analyze operational performance metrics, team feedback, and process effectiveness to identify opportunities for continuous improvement.
• Foster a culture of operational excellence, accountability, documentation, and knowledge sharing across the Sportsbook Commercial Performance organization.

Skills

Business operations

Process improvement

Operations management

Cross-functional collaboration

Analytical thinking

Stakeholder management

Education

Bachelor's degree in Business/Operations/Management

Job description

BetMGM LLC is seeking a Sr. Business Operations Manager to support the Sportsbook Commercial Performance organization. You will identify and implement opportunities to improve processes, documentation, and controls across Trading, Sportsbook, and related teams.

You will partner with leaders to drive efficiency, ensure compliance, and scale the department through tools, automation, and documentation. A strong emphasis on customer experience and operational excellence is essential.