Senior Operations Manager - Waste Managememt & Recycling

PSM Workforce; Alexandria (VA); Vor Ort; USD 95.000 - 140.000; Vollzeit

Zusammenfassung

PSM Workforce is seeking a Senior Operations Manager to lead day-to-day waste collection, recovery, and recycling across multiple sites. You will ensure safe service delivery, drive workforce performance, and manage costs while expanding data-driven programs using Davis TMS and Recyclytics ERP.

The role involves leading supervisors and frontline staff, coordinating vendors, and delivering measurable recovery outcomes, with a focus on continuous improvement and customer satisfaction.

Qualifikationen

• Bachelor's degree in a related field.
• At least five years of experience in integrated waste management or facilities services with waste/recycling, field logistics, or service delivery.
• Experience supervising frontline staff, coordinating vendors, and managing customer commitments.
• Proficient with TMS/ERP systems, Microsoft Excel, dashboards, and using data to manage performance.
• Strong communication, problem-solving, organizational, and customer relationship skills.

Aufgaben

• Manage daily waste collection, recovery, and recycling operations across sites.
• Plan routes, staffing, and equipment; address service exceptions and capacity limits.
• Oversee safety, compliance, and partner performance; supervise field teams.
• Drive use of TMS, ERP, and reporting systems; ensure data accuracy.
• Lead client-facing reviews and translate requirements into site procedures.
• Support cost control, budgeting, and continuous improvement initiatives.

Kenntnisse

Leadership

Communication

Problem solving

Excel

TMS/ERP

Data analysis

Budgeting

Customer service

Ausbildung

Bachelor's degree in Business Administration, Supply Chain Management, Industrial Engineering, Environmental Science, Environmental Management, or related field

Tools

TMS/ERP software

Microsoft Excel

Jobbeschreibung

Company Description

PSM Workforce is a boutique supply chain management consulting firm specializing in cost management initiatives, spend management technology, workforce training and development, and supplier quality programs. The organization has partnered with more than 100 Fortune 1000 companies across the world, helping clients optimize operational efficiency and reduce costs. PSM Workforce combines deep industry expertise with tailored solutions designed to strengthen supply chain performance and resilience. The firm emphasizes collaborative client engagement, data-driven decision making, and continuous improvement to deliver measurable, sustainable results.

Position Summary

The Senior Operations Manager leads day-to-day waste collection, materials recovery, recycling, and reverse logistics across assigned customer locations and Davis EIS facilities. This role is accountable for safe service delivery, workforce performance, customer satisfaction, cost control, and measurable recovery outcomes. The manager also drives frontline use of Davis TMS and the Davis EIS Recyclytics ERP and supports commercialization of new services through operational assessments, customer demonstrations, pilots, and successful launches.

Key Responsibilities

Daily Operations & Recovery Execution

• Manage daily collection, scheduled pickups, deliveries, material intake, sorting, recovery, inventory, and redistribution across customer sites and facilities.
• Plan weekly routes, staffing, vehicles, equipment, and service coverage; address missed pickups, capacity constraints, and other service exceptions.
• Oversee closed-loop recovery programs, including safety vests, gloves, cutters, and other approved materials; coordinate cleaning or refurbishment where appropriate, repackaging, reuse, recycling, and authorized disposal.

Workforce, Safety & Partner Leadership

• Lead site supervisors, field collection personnel, drivers, and processing teams through clear assignments, coaching, training, and performance accountability.
• Maintain safe work practices and adherence to applicable environmental, transportation, occupational safety, and customer requirements; manage inspections, incident escalation, corrective actions, and required records.
• Manage service partners, including haulers, recyclers, disposal providers, and laundering vendors; coordinate equipment readiness and maintenance to sustain reliable operations.

Technology Utilization & Process Integration

• Drive consistent daily use of TMS, the Recyclytics ERP, mobile tools, and customer reporting systems.
• Ensure accurate, timely records of pickups, deliveries, quantities, material condition, inventory movement, proof of service, exceptions, and supporting cost data.
• Work with technology partners to document workflows and business rules, test system enhancements, train users, and improve automation, traceability, and dashboard visibility.

Customer Service & Contract Execution

• Serve as the operational point of contact for assigned customers; resolve service issues and translate contract requirements into clear site procedures and service levels.
• Lead operational reviews and provide accurate reporting on service performance, material recovery, quality, and agreed sustainability outcomes.

Financial Performance & Continuous Improvement

• Manage assigned operating budgets, labor productivity, overtime, vendor costs, and equipment utilization; support invoice validation and account profitability reviews with Finance.
• Use operating data and root-cause analysis to reduce service cost, improve route efficiency and turnaround time, prevent material losses, and increase recovery and reuse.

Commercialization & Growth Support

• Support Commercial and executive leadership with site assessments, customer presentations, proposals, operating plans, and labor, equipment, and capacity estimates for new opportunities.
• Help launch pilots and new customer locations, demonstrate technology-enabled service capabilities, capture verified results and customer feedback, and identify practical account expansion opportunities.

Required Qualifications

• Bachelor's degree in Business Administration, Supply Chain Management, Industrial Engineering, Environmental Science, Environmental Management, or a related field.
• At least five years of comparable experience in an integrated waste management or facilities services model, with responsibility for waste/recycling, field logistics, or industrial service delivery.
• Demonstrated experience supervising frontline employees, coordinating vendors, and managing customer service commitments.
• Practical knowledge of collection routes, material recovery, recycling, industrial or facilities operations, safety practices, and relevant compliance requirements.
• Ability to use TMS/ERP systems, Microsoft Excel, dashboards, and operating data to manage performance, budgets, and service quality.
• Strong communication, problem-solving, organizational, and customer relationship skills; ability to translate operating needs into clear processes and system requirements.

Preferred Experience

• Experience with PPE recovery, reverse logistics, reuse programs, and industrial or warehouse customer environments.
• Experience implementing operational software, process automation, continuous improvement, or Lean/Six Sigma methods.
• Experience supporting RFPs, customer onboarding, service expansion, or technology-enabled service commercialization.