Senior Operations Manager - Parking Operations

ZipRecruiter; Detroit (MI); On-site; USD 70,000 - 110,000; Full time

Job summary

An innovative company is seeking a Senior Operations Manager to lead operations and enhance customer experiences. This role involves managing budgets, ensuring client satisfaction, and developing a diverse team. With a focus on operational excellence, you will conduct routine visits to locations, proactively communicate improvements, and support your team beyond regular hours. Join a forward-thinking organization committed to making a difference in the world through cutting-edge technology and exceptional service. If you're passionate about leadership and operational success, this opportunity is perfect for you.

Qualifications

• 5+ years of management experience in operations.
• Proven leadership skills and a passion for customer service.

Responsibilities

• Ensure client satisfaction and resolve requests efficiently.
• Manage budgets and oversee Profit and Loss statements.
• Hire and develop a diverse team for quality customer service.

Skills

Management Experience

Leadership Skills

Customer Service

Budget Management

Effective Communication

Problem-Solving

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Job Description

Position: Senior Operations Manager
Location: Detroit, MI
Type: Full Time Exempt

The Company

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. We are reimagining parking to allow millions of consumers to just "drive in and drive out." Our vision is to facilitate transactions in the real world with unparalleled speed, ease, and convenience, even surpassing online experiences. We aim to power checkout-free experiences everywhere, making daily life more remarkable and reclaiming our most valuable asset: time.

The Role

The Senior Manager supports operations at assigned locations, ensuring all aspects including team performance, customer service, financials, maintenance, and safety meet Metropolis standards.

Responsibilities

1. Ensure client satisfaction by resolving requests efficiently and proactively communicating improvements.
2. Conduct routine visits to locations to ensure proper procedures and identify operational issues.
3. Support team and clients beyond regular hours when necessary.
4. Manage budgets, operate within revenue protocols, and oversee Profit and Loss statements.
5. Hire, develop, train, and supervise a diverse team, ensuring proper staffing and customer service quality.

Requirements

• 5+ years of management experience.
• Bachelor's degree.
• Proven leadership and motivational skills.
• Passion for delivering exceptional customer experience and problem-solving.
• Experience in creating and maintaining budgets.
• Effective communication across all organizational levels.
• Proficiency with computer applications/systems (e.g., Microsoft Office Suite).

Join us in making a difference as we build our future. Metropolis is an equal opportunity employer committed to diversity, equality, and inclusion. We prohibit discrimination and harassment of any kind based on protected characteristics as defined by law.