Senior Operations Manager - Parking Operations

Metropolis Technologies; Detroit (MI); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Senior Operations Manager, where your leadership will shape the future of parking operations. This role entails overseeing team performance, ensuring exceptional customer service, and managing financials to meet company standards. You will be pivotal in resolving client concerns, conducting site visits, and maintaining operational excellence. With a focus on budget management and team development, you will help create a frictionless experience for customers. If you are passionate about driving change and delivering outstanding service, this is the opportunity for you!

Qualifications

• 5+ years of management experience required.
• Proven ability to lead and motivate team members.

Responsibilities

• Ensure operational standards meet company expectations.
• Hire, develop, and supervise a diverse team of employees.

Skills

Management Experience

Team Leadership

Customer Service

Problem Solving

Budget Management

Communication Skills

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Senior Operations Manager - Parking Operations

3 days ago Be among the first 25 applicants

Position: Senior Operations Manager
Location: Detroit, MI
Type: Full Time Exempt

The Company

Metropolis is an artificial intelligence company that uses computer vision technology to enable frictionless, checkout-free experiences in the real world. Today, we are reimagining parking to enable millions of consumers to just "drive in and drive out". We envision a future where people transact in the real world with a speed, ease and convenience that is unparalleled, even online.

The Role

The Senior Manager is a managerial position that supports the operations at assigned locations. The Senior Manager ensures that all elements of the operation, including team member performance, customer service, financials, maintenance, and safety, meet Metropolis standards.

Responsibilities

• Ensure every moment matters for our clients, resolving client requests and concerns efficiently and communicating proactively with clients on how to improve our operations.
• Conduct routine visits to assigned locations to ensure proper operating procedures, while working to identify all existing and potential operational problems.
• Go above and beyond when necessary to support team and clients by being responsive during "off-duty hours".
• Ensure the accounts operate within the budget and make recommendations to attain the budget if unforeseen circumstances cause negative variances. Operate within proper and timely revenue protocols and follow daily deposit procedures; manage P&L (Profit and Loss Statement).
• Hire, develop, train, and supervise a diverse team of employees. Identify proper staffing levels to complete duties, deliver a superior customer experience, and perform daily job functions.

Requirements

• 5+ years of management experience.
• Bachelor's degree preferred.
• Proven ability to lead and motivate team members.
• Passionate about going above and beyond to deliver the best possible customer experience and client satisfaction by finding unique ways to solve problems.
• Prior experience creating and maintaining budgets.
• Ability to communicate and work with all levels of the organization, from field employees, executive staff, building management, and customers.
• Experience using various computer applications/systems (e.g., Microsoft Office Suite).

Join us in making a difference as we build our future. Metropolis is an equal opportunity employer, dedicated to diversity, equality, and inclusion, and provides equal employment opportunities to all employees and applicants for employment. Metropolis prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Management and Manufacturing
• Consumer Services and Facilities Services