Senior Operations Manager (Operations Manager I)

DHL Supply Chain; Atlanta (GA); On-site; Confidential; Full time

Benefits offered by this job

Medical

Dental

Vision

Prescription

Discounted Stock Purchase

General Bonus Plan

401K

generous PTO policy

Job summary

DHL Supply Chain is seeking an Sr. Operations Manager to supervise and develop a diverse team of Supervisors, implement efficient workflows, and drive operational excellence.

You will lead safety initiatives, manage KPIs, and partner with HR and cross-functional teams to ensure timely order fulfillment and exceptional customer satisfaction. Qualified candidates will have a Bachelor's degree or equivalent, 2+ years in a supervisory role, and 1+ year in logistics.

Qualifications

• 1+ years logistics industry experience
• 2+ years experience in a supervisory or management role
• Bachelor's degree or equivalent experience (preferred)
• Experience with P&L management, objective setting and project management (preferred)

Responsibilities

• Lead, motivate and develop a diverse team of Supervisors and indirect reports
• Develop and implement efficient workflows, labor plans and standardize processes
• Uphold health & safety compliance and foster safety culture
• Compile KPI reports and provide insights for decision-making
• Foster open communication and cross-functional collaboration
• Partner with HR to hire Supervisors and align talent with requirements
• Collaborate with cross-functional teams to fulfill customer orders promptly
• Address customer concerns to achieve high satisfaction

Skills

Leadership

Coaching

People management

Education

Bachelor's degree or equivalent experience

Job description

Monday - Thursday ( First Shift)

The preferred candidate for this role has 3+ years of experience in a supervisory or management position within the logistics or manufacturing industries, and startup experience.

Monday - Thursday ( First Shift)

The preferred candidate for this role has 3+ years of experience in a supervisory or management position within the logistics or manufacturing industries, and startup experience.

Senior Operations Manager (Operations Manager I)

The Sr. Operations Manager (Operations Manager I) role has a national salary range of $85,000 - $100,000.

For roles within California and Washington the range is $85,000 to $110,000.

• Medical
• Dental
• Vision
• Prescription
• Discounted Stock Purchase
• General Bonus Plan
• 401K
• a generous PTO policy

As a Senior Operations Manager (Operations Manager I) at DHL Supply Chain, you will play a pivotal role in ensuring the smooth and efficient operation of our warehouses. Your responsibilities go beyond daily management – you will be instrumental in implementing processes to optimize our warehouse operations. Your leadership will be vital in guiding our team, fostering a safe and productive work environment, and ultimately driving the overall success of DHL Supply Chain. This position offers a unique opportunity to make a significant impact within DHL Supply Chain and contribute to our renowned reputation as the global leader in contract logistics.

With over 500 facilities and more than 50,000 dedicated associates, DHL Supply Chain North America attributes its success to the hard work and dedication of our team, operating in over 150 million square feet of warehouse space.

Job Description

• Lead, motivate and develop a diverse team of Supervisors and indirect reports by providing coaching, guidance, and support as needed, while also developing a strong team culture of inclusion and belonging.
• Develop and implement efficient workflows, labor plan, standardize processes, and introduce best practices to enhance productivity, reduce costs, and improve overall operational efficiency.
• Take proactive measures to consistently uphold compliance with health and safety regulations, fostering a culture of heightened safety awareness throughout the organization.
• Compile comprehensive reports on key performance indicators (KPIs), including but not limited to productivity and accuracy metrics, providing valuable insights to support informed decision-making and drive continuous improvement efforts.
• Foster an environment of open communication and collaboration, facilitating regular and effective dialogue among leadership and associates to promote transparency, alignment, and teamwork.
• Partner with Human Resources and site leadership to ensure a comprehensive hiring process of Supervisors. Provide valuable input and recommendations to support the selection of top talent that aligns with the organization's values, culture, and job requirements.
• Collaborate closely with cross-functional teams to ensure the consistent and prompt fulfillment of customer orders, exceeding their expectations.
• Engage in a strong partnership with customers, proactively taking measures to address any concerns or issues, with the goal of achieving exceptional customer satisfaction.

Required Education And Experience

• Bachelor's degree or equivalent experience, preferred.
• 1+ years logistics industry experience, required.
• 2+ years of experience in a supervisory or management role, required.
• Experience with P&L management, objective setting, and project management, preferred.

Our Organization has a business casual environment and focuses on teamwork, associate development, training, and continuous improvement.

Our Organization is an equal opportunity employer.