Senior Operations Manager — Hybrid, Coaching & Resilience Lead

Eastdil Secured, L.L.C.; Arvada (CO); Hybrid; USD 116,000 - 172,000; Full time

Job summary

Eastdil Secured, L.L.C. is seeking a Senior Operations Manager in Arvada, CO for a hybrid role. The position offers a salary range of $116,000 to $172,000 with mentorship built in and a clear path to senior general work.

You will resolve customer concerns, own follow-through after meetings, and write resilience runbooks to guide future hires. The role emphasizes outcome-focused work and calm leadership during scope changes.

Qualifications

• 8+ years applying multitasking in a general setting.
• Strong collaborative abilities with cross-functional teams.
• Proficiency in documenting processes and decisions.

Responsibilities

• Resolve customer concerns with patience and outcomes.
• Own follow-through after meetings and key reviews.
• Draft runbooks and resilience playbooks for future hires.
• Turn ambiguous resilience requests into shipped, measurable outcomes.
• Lead general incidents to resolution and coordinate timely responses.
• Align with manager expectations for a hybrid work delivery.

Skills

Multitasking

Collaboration

Documentation

Managerial judgment

Attention to detail

Calm under pressure

Job description

Eastdil Secured, L.L.C. is seeking a Senior Operations Manager in Arvada, CO for a hybrid role. The position offers a salary range of $116,000 to $172,000 with mentorship built in and a clear path to senior general work.

You will resolve customer concerns, own follow-through after meetings, and write resilience runbooks to guide future hires. The role emphasizes outcome-focused work and calm leadership during scope changes.