Senior Operations Manager, Federal Programs & Records

Credence; Washington (District of Columbia); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Health Care Plan (Medical, Dental &amp

Retirement Plan (401k, IRA)

Life Insurance (Basic, Voluntary &

Paid Time Off (Vacation, Sick &

Family Leave (Maternity, Paternity)

Short Term & Long Term Disability

Training & Development

Job summary

Credence is seeking a Senior Operations Manager to support the Administration for Children and Families (ACF) ORR program. You will oversee administrative oversight, records management, and logistics across Refugee Resettlement and Unaccompanied Alien Children (UAC) programs, shaping efficient operations to meet federal requirements.

The role requires residency in the Washington, DC area, full-time work with periodic travel to support ORR-funded programs nationwide.

Qualifications

• Minimum 7 years of experience in program operations or business administration.
• Minimum 3 years of supervisory or team lead experience.
• Bachelor's degree in Business Administration, Public Administration, or relevant subject; Master’s degree preferred.
• PMP or relevant records management certification preferred.

Responsibilities

• Direct high-level organizational support across multiple divisions.
• Implement and oversee agency records management systems ensuring compliance with federal statutes.
• Assist with event and meeting logistics and travel arrangements for federal and contractor staff.
• Manage detailed SOPs for all administrative and operational tasks.
• Review responses to information requests and assist staff in safeguarding PII.
• Organize and maintain digital/paper records, take minutes, and prepare materials for high-level briefings.
• Develop internal quality assurance procedures to monitor personnel files and compliance.
• Support staff in monitoring safety, security, and facility-related requirements.
• Ensure timely execution of priorities by tracking requests and maintaining filing systems.

Skills

Program operations

Records management

Logistics management

SOP development

PII safeguarding

Travel coordination

Education

Bachelor's degree in Business Administration/Public Administration

Master's degree preferred

Job description

Credence is seeking a Senior Operations Manager to support the Administration for Children and Families (ACF) ORR program. You will oversee administrative oversight, records management, and logistics across Refugee Resettlement and Unaccompanied Alien Children (UAC) programs, shaping efficient operations to meet federal requirements.

The role requires residency in the Washington, DC area, full-time work with periodic travel to support ORR-funded programs nationwide.