Senior Operations Manager, Enablement - Delivery

Snorkel AI; San Francisco (CA); On-site; USD 160,000 - 220,000; Full time

Job summary

Snorkel AI is seeking an experienced Senior Enablement Operations Manager to design and enhance the enablement infrastructure and programs for the Delivery Organization. You will build scalable systems and playbooks to accelerate our high-capacity teams, delivering certified, high-performing employees focused on high-quality data sets.

You will establish robust analytics, dashboards, and cohort analyses to prove ROI, while coordinating with Delivery leadership and cross-functional partners to

Qualifications

• 5+ years in enablement operations or program management for a technical workforce.
• Proven builder of enablement programs from scratch with systems, frameworks, and measurement infrastructure.
• Data-driven with analytics, dashboards, cohort analysis to prove ROI.
• Strategic PM?: capable of scoping initiatives, business cases, and delivering complex projects in startup environments.
• Systems thinker with learning tech (LMS, assessment tools) and scalable processes.
• Strong communicator able to influence from executives to individual contributors.

Responsibilities

• Enablement Strategy & Roadmap: expand our competency frameworks, certification programs, onboarding, and ongoing development for the Delivery Team.
• Manage Role-Specific Onboarding: establish onboarding and certification playbooks (Notion) and measure acceleration, quality, and efficiency.
• Drive Platform Adoption: align product launches with Delivery competencies via training and adoption metrics.
• Cross-Functional Execution: collaborate with DaaS leadership and partners to deliver enablement programs.
• Own Program Outcomes: design through measurement and adoption; operate with an agile approach in a fast-paced environment.

Skills

Enablement Ops

Program Mgmt

Analytics

Cross-functional

LMS/Training Tech

Communications

Stakeholder Influence

Job description

About Snorkel

Snorkel AI is the frontier AI data lab, helping teams build the data and environments behind high-performing frontier and agentic AI. We combine technology with research-driven AI data development to create datasets, benchmarks, evals, and custom solutions for real-world AI systems. Founded out of the Stanford AI Lab in 2019, Snorkel works with leading AI labs and enterprises to move from better data to better outcomes.

About Snorkel

Snorkel AI is the frontier AI data lab, helping teams build the data and environments behind high-performing frontier and agentic AI. We combine technology with research-driven AI data development to create datasets, benchmarks, evals, and custom solutions for real-world AI systems. Founded out of the Stanford AI Lab in 2019, Snorkel works with leading AI labs and enterprises to move from better data to better outcomes.

About The Team

Snorkel’s Enablement team serves all teams across our Data-as-a-Service business, from Go-to-Market through Delivery, as well as our ever-growing community of expert contributors. We are a small but mighty team focused on building and deploying empowering programs, engaging training, and knowledge governance. We operate cross-functionally as a team of business partners embedded within the teams we serve. We practice Agentic Enablement and incorporate AI thoughtfully across our work. While AI is a tool we use, the team relies on established best practices and learning theories to design and architect all of our programs.

About The Role

We are seeking an experienced Senior Enablement Operations Manager to design, develop, and enhance the enablement infrastructure (e.g., tools, data systems, frameworks, content) and programs for Snorkel's Delivery Organization. In this role, you will create and implement initiatives that transform our high-capacity internal Delivery team members into certified, high-performing employees dedicated to delivering exceptional data sets. As the architect and builder of internal Delivery enablement, you will establish systematic programs to reduce time to productivity, enhance internal operating models, and create the infrastructure to empower our teams to drive high quality, speed, and efficiency across every data set delivered by Snorkel.

About You

You’re a builder who finds a messy, fast-growing operation and turns it into a system. You’ve spent your career making technical teams ramp faster and perform better. You don’t stop at the strategy deck. You build the frameworks, the playbooks, and the measurement behind them, and you can show with data that they worked. You’re comfortable in the ambiguity of a startup and can move between an executive conversation and a working session with a new team member without missing a beat.

Responsibilities

• Enablement Strategy & Roadmap: In collaboration with Delivery leadership and team members, build and expand our established roadmap with competency frameworks, certification programs, onboarding processes, and ongoing development for our rapidly growing Delivery Team.
• Manage Role-Specific Onboarding: Take over competency-based onboarding and certification programs, establish playbooks for standard operating procedures (Notion), and measure improvements in acceleration, quality, and efficiency in Snorkel’s Delivery organization.
• Drive Platform Adoption: Collaborate with Product Operations to align product launches with Delivery competencies through training programs and adoption measurement.
• Cross-Functional Execution: Collaborate with DaaS leadership and Cross-functional partners for seamless program delivery, acting as the enablement program manager for Delivery across the board.
• Own Program Outcomes: Be accountable for every stage of the program from design through measurement and adoption. Building in a very truncated timeline, be agile in pivoting to manage successful outcomes.

Requirements

• 5+ years in enablement operations or program management, building scalable programs for a technical workforce
• Proven builder: Track record of designing AND implementing enablement programs from scratch—you don't just create strategy decks; you build the actual systems, frameworks, and measurement infrastructure
• Data-driven operator: Experience establishing analytics frameworks, building dashboards, conducting cohort analysis, and translating data into business narratives that prove ROI
• Strategic program manager: Expert at scoping initiatives, building business cases, managing cross-functional teams, and delivering complex projects in ambiguous startup environments
• Systems thinker: Demonstrated ability in selecting/implementing learning technology (LMS, assessment tools) and designing scalable operational processes
• Strong communicator: Able to influence without authority across all levels (executives to individual contributors) and adapt style for different audiences

Nice-to-Haves

• Experience with data operations, quality assurance, annotation, or content moderation environments
• Background in competency-based training design or certification program development
• Familiarity with AI/ML concepts, data annotation workflows, or crowdsourcing platforms
• Understanding of instructional design principles sufficient to partner effectively with learning professionals
• Master's degree in Organizational Development, Learning & Development, Business Administration, or equivalent work experience
• Relevant certifications (PMP, ATD, Change Management)

Actual compensation will be determined based on factors including skills, qualifications, experience, and geographic location.

Salary range(s) for this role

$160,000—$220,000 USD

Be Your Best at Snorkel

Joining Snorkel AI means becoming part of a company that has market proven solutions, robust funding, and is scaling rapidly—offering a unique combination of stability and the excitement of high growth. As a member of our team, you’ll have meaningful opportunities to shape priorities and initiatives, influence key strategic decisions, and directly impact our ongoing success. Whether you’re looking to deepen your technical expertise, explore leadership opportunities, or learn new skills across multiple functions, you’re fully supported in building your career in an environment designed for growth, learning, and shared success.

Snorkel AI is proud to be an Equal Employment Opportunity employer and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. Snorkel AI embraces diversity and provides equal employment opportunities to all employees and applicants for employment. Snorkel AI prohibits discrimination and harassment of any type on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law. All employment is decided on the basis of qualifications, performance, merit, and business need.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.