Senior Operations Manager — Drayage & Logistics Leader

Global Expedited Transportation; Duluth (GA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance (85% company-paid)

Dental & Vision Insurance (80% company

Life and Disability coverage (100% be)

PTO 80 hours annually

Sick Leave 40 hours annually

Paid Holidays 11–14 days annually

401(k) with company match

Job summary

Global Expedited Transportation Freight Corp. (GET Freight) in Duluth, GA, seeks an Operations Manager to supervise day-to-day drayage operations, dispatch, load planning, and customer service.

You will ensure safety, DOT compliance, and on-time freight movement while aligning field execution with strategic goals. The role requires 10+ years in transportation/logistics, strong FMCSA knowledge, and expertise with TMS and Motive telematics.

Qualifications

• 10+ years of experience in transportation, trucking, or logistics, with at least 5 years managing drayage, intermodal or OTR operations.
• Strong working knowledge of FMCSA regulations, HOS, ELD, DVIR, and OTR equipment specifications.
• Experience with TMS and telematics platforms (Motive preferred).
• Advanced ability to plan networks, manage utilization, balance headhaul/backhaul freight, and improve route profitability.
• Proficiency in Excel and analytical tools; familiarity with building KPI dashboards.
• Strong communication, decision-making, and problem-solving skills with the ability to lead and hold teams accountable.
• Bachelor’s degree in Supply Chain, Logistics, Business, or related discipline preferred (equivalent experience considered).

Responsibilities

• Lead daily operations of assigned OTR lanes, including load planning, driver assignment, load execution, and exception management.
• Develop weekly operational plans to maximize tractor/trailer utilization and manage dwell, empty miles, on-time pickup/delivery, and network balance.
• Build and maintain strong relationships with customers, shippers, and consignees to ensure service reliability and proactive recovery from disruptions.
• Lead, mentor, and develop dispatchers, operations specialists, and driver support staff.
• Conduct regular performance reviews, provide coaching, and implement development plans.
• Partner with HR to recruit, onboard, and train new operations and dispatch staff.
• Maintain clear communication channels between dispatch, safety, and accounting departments.
• Promote a culture of accountability, safety, and teamwork.
• Build, document, and continuously improve SOPs for OTR dispatch, driver assignment, pre-planning, recovery protocols, documentation, billing, and contingency planning.
• Implement and administer TMS and telematics systems (Motive), ensuring accurate load assignments, HOS compliance, DVIR, fuel tracking, and performance monitoring.
• Standardize billing and document workflows; ensure invoice accuracy, required shipment details (BOL, shipment ID, charges), and achievement of DSO targets.
• Ensure full compliance with FMCSA regulations, including CDL validity, medical certifications, DQ files, and driver training requirements.
• Oversee adherence to Hours of Service (HOS), ELD mandates, and safety protocols; coach drivers on camera events, violations, and incident reporting.
• Partner with the Safety Department on training, accident reporting, investigations, and risk mitigation initiatives to maintain a strong CSA profile.
• Review and approve driver settlements, detention, and chassis fee reports.
• Work with Accounting to reconcile invoices, settlements, and customer billing accuracy.
• Monitor operational expenses and contribute to monthly P&L and KPI reporting.
• Support cost-saving initiatives such as route optimization, asset utilization, and backhaul scheduling.

Skills

Transportation/logistics knowledge

FMCSA regulations knowledge

Excel proficiency

Leadership and accountability

Decision-making

Problem-solving

Analytical thinking

Education

Bachelor’s degree in Supply Chain, Logistics, Business, or related discipline

Equivalent experience considered

Tools

Motive

TMS

Job description

Global Expedited Transportation Freight Corp. (GET Freight) in Duluth, GA, seeks an Operations Manager to supervise day-to-day drayage operations, dispatch, load planning, and customer service.

You will ensure safety, DOT compliance, and on-time freight movement while aligning field execution with strategic goals. The role requires 10+ years in transportation/logistics, strong FMCSA knowledge, and expertise with TMS and Motive telematics.