Senior Operations Manager - Commercial Cleaning

iNX Commercial Cleaning Solutions; United States; Remote; USD 95,000 - 130,000; Full time

Job summary

An established industry player is seeking a Senior Operations Manager with deep expertise in commercial cleaning. This remote role emphasizes mentorship and strategic guidance, focusing on elevating franchise operations across specialized environments. Ideal candidates will have a rich background in cleaning processes, compliance, and a passion for teaching. Join a forward-thinking company committed to a work-life balance and the growth of its franchise network. Your expertise will play a crucial role in shaping the future of commercial cleaning operations nationwide.

Benefits

Health Insurance

Dental Insurance

401k

Work-from-home Technology Package

Monthly Stipends

Flexible Work Location

Regular Virtual Meetings

Occasional In-person Travel

Qualifications

• 15+ years in commercial cleaning operations management.
• Expertise in specialized cleaning environments and compliance.
• Experience in writing SOPs and training materials.

Responsibilities

• Provide operational support and mentorship to franchise owners.
• Develop and improve SOPs and training materials.
• Guide franchisees in operational efficiency and quality control.

Skills

Commercial Cleaning Operations Management

Technical Expertise in Cleaning Environments

Mentorship and Coaching

Process Optimization

Communication Skills

Education

Industry Certifications (ISSA, BSCAI)

Tools

Standard Business Software

Job description

Senior Operations Manager - Commercial Cleaning

Please read the entire job description carefully before applying. This role is highly specialized and best suited for candidates with deep technical expertise and a passion for mentorship.

About iNX

iNX Commercial Cleaning is at an exciting inflection point of growth and expansion in the

commercial cleaning industry. After establishing a strong foundation in California, we are

embarking on our first nationwide expansion, with plans to develop 25 new territories across the

country over the next several years.

We take pride in being a family-owned company with a long-term vision – we have no intention

of selling or bringing in venture capital or private equity partners. This commitment to

independent ownership extends to our franchise network, where we specifically partner with

generational franchise owners and operators who share our values and long-term perspective.

We are a 100% remote organization by design, not circumstance. We've built our culture around

a genuine commitment to work-life balance and believe that a distributed workforce allows us to

attract the best talent while fostering productivity and personal well-being. As part of our

tight-knit internal team, you'll work in a transparent, collaborative environment and play a crucial role in shaping our national expansion strategy while enjoying the flexibility of our remote-first approach.

Job Description

We are seeking a highly experienced and technically proficient Subject Matter Expert (SME) in commercial cleaning to join our team in a strategic, mentorship-focused role. This individual will bring deep expertise in specialized cleaning environments—such as cleanrooms, GMP facilities, EVS/healthcare, and food processing—and will use that knowledge to support, guide, and elevate our growing network of franchisees. Rather than managing day-to-day operations, this role is centered on coaching, developing written standards/SOPs, supporting the development of training content, and providing expert-level guidance to ensure consistent, high-quality service delivery across complex and regulated environments. Ideal candidates will not only have a rich background in commercial cleaning but will also be natural educators with a passion for documentation, training, and process improvement. We are especially interested in those who can demonstrate their technical acumen through a portfolio of work, including SOPs, manuals, training resources, or other materials they've helped develop.

The Right Fit

We're seeking a seasoned commercial cleaning expert who embodies the following

characteristics:

·A comprehensive background spanning all aspects of commercial cleaning, including extensive experience in highly technical and specialized critical environments such as cleanrooms, GMP facilities, EVS/healthcare environments, and food processing plants

·Deep familiarity with the strict protocols, compliance requirements, and quality standards that govern specialized cleaning environments

·A long-term industry veteran who has developed deep expertise across all facets of

commercial cleaning operations

·Someone who finds genuine satisfaction in teaching and sharing knowledge, with a passion for mentoring others and elevating performance through training and coaching

·An expert problem solver who can tackle complex operational challenges with creative and effective solutions

·Comfortable taking a behind-the-scenes leadership role, providing strategic and technical guidance while empowering franchisees and field teams to own and execute their work

·Deep understanding of both the technical aspects (cleaning processes, equipment, and

chemicals) and the relationship management side of the business

·Has developed and authored documentation such as SOPs, training manuals, technical specs, and cleaning protocols—and is able to share examples or a portfolio of past work to demonstrate depth and expertise.

·Recognized as a go-to authority on all aspects of commercial cleaning operations and has broad experience working with diverse clients across various industries and scales,

likely including experience running their own cleaning business

·Ready to transition from direct business operations to a mentorship/advisory role focused on guiding others to success

Position Overview & Key Responsibilities

Reporting to the Director of Operations, this role combines operational excellence and technical leadership to support our franchise network. You’ll act as a trusted advisor and subject matter expert, bringing deep technical insight while mentoring and coaching others in the field.

·Provide hands-on operational and technical support to franchise owners and their teams, with an emphasis on mentorship, coaching, and upskilling

·Serve as a technical authority and resource for franchisees, particularly in highly regulated cleaning environments such as healthcare, cleanrooms, GMP, and food processing

·Develop and continuously improve cleaning processes, SOPs, training materials, and operational playbooks

·Guide franchisees in operational efficiency, staffing strategies, and quality control while modeling best practices and industry standards

·Evaluate franchisee processes and capabilities, offering constructive, experience-based coaching

·Support new franchise onboarding and operational implementation by leading technical training sessions and ensuring a consistent standard of excellence

·Candidates are encouraged to provide examples of their work, including SOPs, training documentation, or technical manuals they've created or contributed to

Required Experience & Skills

·15+ years of experience in commercial cleaning operations management

·Demonstrated expertise in specialized cleaning environments

·Expert-level experience in writing detailed cleaning scopes of work and specifications

·Proven track record in process optimization and operational efficiency

·Excellent communication and presentation skills

·Proficiency with standard business software

·Ability to travel occasionally for in-field support, though most support will be provided

remotely

·Must reside within one hour of a major airport

Preferred Qualifications

·Industry certifications (ISSA, BSCAI, etc.)

·Multi-site or multi-state operational management experience

·Track record of improving operational efficiency in service-based businesses

·100% remote position with flexible work location

·Salary Range: $95,000 - $130,000 annually

·Comprehensive benefits including health insurance, dental insurance, and 401k

·Complete work-from-home technology package with monthly stipends

·Regular virtual meetings with occasional in-person travel for franchise support

iNX Commercial Cleaning is an Equal Opportunity Employer. We value diversity and are

committed to creating an inclusive environment for all employees.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Facilities Services

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