Senior Operations Manager, AMZL

Amazon; Windsor (CT); On-site; USD 80,000 - 140,000; Full time

Job summary

An established industry player is seeking a Senior Operations Manager to lead their logistics team. This role involves overseeing the entire operation of a delivery station, ensuring safety, quality, and performance standards are met. You will manage a team, drive process improvements, and cultivate a positive work culture. With a focus on customer satisfaction and operational excellence, this position offers a dynamic environment where your leadership will directly impact the success of the organization. Join a diverse team committed to innovation and operational efficiency in a rapidly expanding sector.

Qualifications

• 10+ years of operations experience in logistics or supply chain.
• Experience leading teams of 10+ people and developing talent.

Responsibilities

• Oversee safety, quality, performance, and people development in operations.
• Manage relationships with Delivery Service Providers and present metrics.

Skills

Operations Management

Team Leadership

Problem Solving

Communication Skills

Supply Chain Management

Logistics

Education

Bachelor's Degree

Job description

This position will be located in Tokyo area.

Amazon seeks a Senior Operations Manager to join our Japan Amazon Logistics team. The goal of Amazon Logistics (AMZL) is to build a world-class last mile operation delivering to customers. Amazon aims to exceed the expectations of our customers by ensuring that their orders are delivered as quickly, accurately, and in the most cost-effective way as possible, and we are expanding rapidly in Japan.

Key job responsibilities

Senior Operations Manager, AMZL are responsible for all budgetary, people development, and operations objectives for an Amazon Logistics Delivery Station (DS). Additional responsibilities include managing and leading a team of Operations, Area Managers, coaching and mentoring the team to ensure performance objectives are met, building positive employee relations, and building leadership bench strength within the DS.

Responsibilities:

1. Responsible for the overall safety, quality, performance, customer experience, and people development for all delivery station operations.
2. Drives vision for station team and creation of quality initiatives, process change initiatives, and other lean initiatives to enable their functional area and ultimately the DS to meet and exceed business plan.
3. Problem-solves for closing gaps between performance and goals.
4. Will set and clarify requirements and expectations for Operations, Area Managers. Measures performance, provides feedback, and holds Ops Managers accountable for their performance and the performance of their departments/teams.
5. Manages an environment concerning the delivery of Amazon orders direct to our customers, subject to ever rising volume and complexity, operating on a 24/7 basis.
6. Manages day-to-day relationships with multiple Delivery Service Providers (DSPs).
7. Presents operational metrics regularly to the senior leadership team.
8. Hires and develops top talent. Creates and implements a talent plan for the site including talent acquisition, performance and career management, learning and development, succession planning, and employee engagement.
9. Leverages the Operations, Area Managers by sourcing and nurturing ideas, and rolling them into the creation of improvement plans for the functional area.
10. Cultivates strong culture and engagement throughout all levels of the delivery station team.
11. Takes proactive steps to ensure that best practices are shared across all departments, shifts, and among the network.
12. Works with key business partners such as Transport & Sortation, DSP Management, Finance, Loss Prevention, IT, HR, ACES, and Engineering to build and secure support and resources for projects and initiatives in their area, as well as providing needed support and resources for other staff initiatives.

About the team

■Introduction of Last Mile, AMZL Dept.
■Introduction of Operations Jobs
■Introduction of Work Location in Kanto region

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit https://www.amazon.jobs/disability/jp

Minimum Qualifications

1. Bachelor’s degree or relevant experience.
2. 10+ years of Operations experience (supply chain, logistics, transportation, manufacturing, retail, etc.).
3. Experience to lead/manage a team of 10+ people and develop them.
4. Business level English.

PREFERRED QUALIFICATIONS

1. Strong operations experience in a fast-growing company/industry.
2. 15+ years of Operations experience (supply chain, logistics, transportation, manufacturing, retail, etc.).
3. Previous experience leading a rapid expansion plan.
4. Proven record of delivering multi programs on time.
5. Excellent communication skills.
6. Business level of Japanese.
7. Excited about working in a diverse group and contributing to an inclusive culture.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.