Operations Shift Manager, AMZL

Amazon; Pennsylvania; On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking passionate Operations Shift Managers to lead teams in a dynamic delivery environment. This role involves motivating and mentoring associates while ensuring high standards of safety, quality, and performance. You will collaborate with various support teams to drive process improvements and maintain operational excellence. Flexibility is key as the position requires working nights, weekends, and holidays. Join a forward-thinking company that values diversity and inclusion, and make a significant impact on customer satisfaction and operational efficiency.

Qualifications

• 1+ years of employee and performance management experience required.
• Experience in Operations, Supply Chain/Logistics, or related field is essential.

Responsibilities

• Lead and develop a team of associates in a fast-paced environment.
• Maintain Health and Safety standards and promote a safety culture.

Skills

Leadership

Problem-solving

Communication

Performance Management

Analytical Skills

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Job description

Job ID: 2947036 | Amazon Commercial Services Pty Ltd

Here at Amazon we are currently seeking experienced Operations Shift Managers to join the business and play a critical role in leading our team of associates within our Delivery Station in Eastern Creek.

Do you have a passion for motivating, mentoring, and coaching a team? Do you pride yourself on maintaining the highest levels of safety, quality, attendance, and performance? As an Operations Shift Manager, you will play a key role in maintaining our customer expectations to ensure customer orders are delivered at the right time, to the right location.

Please note the shift pattern is based on 4 days on and 3 days off, so flexibility is a must for this role as the site operates across 7 days. Working times: Flexible to work nights and days.

Key job responsibilities

1. Leading and developing a team of Amazon associates
2. Maintaining Health and Safety standards, while promoting a Health and Safety culture on-site.
3. Collaborating with all support teams including Safety, Engineering, Loss Prevention, Quality Assurance, and Human Resources to develop plans to meet business objectives.
4. Proactively identifying and leading process improvement initiatives and Lean tools.
5. You'll need to push, pull, squat, bend, and reach varying weights.

A day in the life

You will be an inspiring leader within our Delivery Stations, where you will work to continuously improve the efficiency of delivery processes, ensuring that customer orders are delivered as quickly, accurately, and cost-effectively as possible. Along with your peers, you’ll ensure that all workflows run smoothly and that customer expectations are met, if not exceeded.

BASIC QUALIFICATIONS

1. Bachelor's degree or equivalent
2. 1+ years of employee and performance management experience
3. Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
4. Working experience in Operations, Supply Chain/Logistics, or a related field
5. Experience as a manager, involving sizable teams; you’re a natural at motivating others around you and building strong relationships
6. Demonstrated ability in problem-solving and analytical capabilities: conducting and driving Dive Deep analysis on complex processes
7. Excellent communication skills, both verbal and written
8. Experience with performance metrics and process improvement
9. Authorized to work in Australia without sponsorship

PREFERRED QUALIFICATIONS

1. Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
2. You’re competent: able to manage high levels of ambiguity, while thriving in a dynamic and fast-paced work environment
3. You already have experience of planning, performance metrics, process improvement and Lean or Kaizen techniques and methodologies.

Acknowledgement of country

In the spirit of reconciliation, Amazon acknowledges the Traditional Custodians of country throughout Australia and their connections to land, sea, and community. We pay our respect to their elders past and present and extend that respect to all Aboriginal and Torres Strait Islander peoples today.

IDE statement

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected attributes.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit this link for more information.

Posted: April 7, 2025 (Updated 5 days ago)