Senior Operations Manager, Accounts

Commure; Mountain View (CA); Remote; USD 108,000 - 156,000; Full time

Job summary

Join a leading company in healthcare technology as a Senior Operations Manager focusing on Revenue Cycle Management. This role involves optimizing operations, collaborating across departments, and maintaining client satisfaction. With a strong emphasis on leadership and excellent service, candidates with experience in SaaS and a passion for healthcare are encouraged to apply.

Benefits

Flexible PTO

Health Coverage

Parental Leave

Qualifications

• 3-5 years experience in consulting, investment banking, or operations, preferably in SaaS.
• Experience in Revenue Cycle Management or startup environment is a plus.
• Proficiency in SQL and Excel.

Responsibilities

• Drive client growth through operational optimization.
• Collaborate with cross-functional teams to support business goals.
• Manage relationships with large accounts.

Skills

Leadership

SQL

Project Management

Customer Interaction

Attention to Detail

Tools

Excel

Job description

Join to apply for the Senior Operations Manager, Accounts role at Commure.

Healthcare providers dedicate their work to caring for people but often lose valuable time to administrative work and workplace challenges, which can impact patient care. At Commure, we build solutions that simplify providers' lives and keep them connected to their patients, enabling them to focus on what matters most: providing care.

Our innovative suite of software and hardware, augmented by advanced AI, RTLS, and healthcare workflow automations, enhances efficiency across healthcare domains, allowing providers to spend more time with patients. Our technologies include staff duress alerting, asset tracking, patient elopement prevention, revenue cycle management, clinical documentation, provider copilots, patient engagement, home health, remote monitoring, and more.

Currently, we support over 250,000 clinicians across numerous care sites nationwide. As healthcare undergoes a transformative AI-powered evolution, join us to develop the technology that will drive this change.

About The Role

As a Senior Account Operations Manager at Commure + Athelas, you will play a key role in our Operations team, focusing on Revenue Cycle Management. You will collaborate across departments—including Product, Engineering, Operations, Sales, and Account Management—to define and optimize critical business processes. You will have end-to-end ownership, ensuring efficient execution, seamless client onboarding, and driving business metrics. This high-visibility role offers significant autonomy and the opportunity to address emerging business challenges, with rapid growth potential.

The position is 100% remote, with a preference for candidates in Central and Eastern Time Zones.

What You'll Do

• Drive client growth through operational optimization and new initiatives
• Improve operational metrics like process throughput and defect rates
• Standardize internal processes, reporting, training, and documentation to support scaling
• Ensure timely execution of internal projects
• Collaborate with cross-functional teams to support business goals
• Design systems and processes for scalability and efficiency
• Break down complex business problems and own outcomes
• Proactively identify and solve emerging issues
• Manage relationships with large accounts representing $1.2 - $1.5M ARR
• Maintain high client satisfaction and retention
• Mentor junior team members and serve as escalation point
• Travel 10-20% as needed

What You Have

• 3-5 years experience in consulting, investment banking, or operations at a fast-paced SaaS company
• Leadership experience in client-facing roles
• Passion for customer interaction and delivering excellent service
• Proficiency in SQL and Excel
• Strong project management skills
• Relentless pursuit of understanding and truth
• Confidence in client interactions and presenting difficult topics
• Ability to work autonomously and prioritize effectively
• Drive, curiosity, attention to detail, and a successful track record
• Experience understanding client use cases and aligning them with company practices
• Cross-functional collaboration experience, especially with sales, operations, and engineering
• Ability to document and develop best practices for onboarding and implementation
• Experience in Revenue Cycle Management or startup environment is a plus

Why You’ll Love Working at Commure + Athelas

• Driven team working on transformative healthcare solutions
• Backed by top investors like General Catalyst, Sequoia, Y Combinator, and others
• Rapid growth, with prior 500% YoY increases and Series D funding
• Competitive benefits, including flexible PTO, health coverage, and parental leave

We value diversity and are committed to providing accommodations during the application process. All official communications will come from email addresses ending in @getathelas.com, @commure.com, or @augmedix.com. Employees are expected to adhere to information security policies.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management and Manufacturing
• Industries: IT Services and Consulting

Location options include Palo Alto, Mountain View, Sunnyvale, Pleasanton, San Francisco Bay Area, San Mateo, and remote roles for emerging programs and other positions. Salary ranges vary based on location and role specifics.