Senior Operations Manager

iHire; San Francisco (CA); On-site; USD 105,000 - 138,000; Full time

Job summary

A leading catering service provider seeks a Senior Operations Manager in San Francisco to oversee shift operations. The role demands expertise in airline catering or similar fields, proven leadership, and strategic management skills to ensure efficiency and compliance with standards. Join this dynamic team committed to delivering excellence.

Qualifications

• Five to seven years of experience in airline catering, hospitality operations, or similar.
• Experience managing multiple departments.
• Strong leadership presence.

Responsibilities

• Lead daily shift operations to ensure optimal performance.
• Oversee economic and operational performance.
• Ensure compliance with safety and quality standards.

Skills

Excellent communication skills

Polished presentation and interpersonal skills

Operational excellence

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office

Job description

2 days ago Be among the first 25 applicants

LSG Sky Chefs has partnered with iHire to reach top talent for their opening below. Check it out and apply via iHireAdmin today!

Job Title: Senior Operations Manager

Job Location: San Francisco-USA-94128

Work Location Type: On-Site

Salary Range: $105,956.41 - 137,476.25

About Us

LSG Sky Chefs is one of the worlds largest airline catering and hospitality providers, known for its outstanding reputation and dynamic approach in the industry. Voted Airline Caterer of the Year in North America for 2023, 2024, and 2025 we are committed to excellence and innovation, driven by the dedication and expertise of our talented employees. Our team members are the heart and soul of our success, consistently delivering exceptional culinary experiences and outstanding service to our clients and their passengers across North and Latin America.

Position Summary

We are seeking a dynamic and experienced Senior Operations Manager to lead our daily shift operations, ensuring seamless coordination across departments, optimal on-time performance, and consistent client engagement. This key leadership role is critical to the success of our Customer Service Center (CSC), overseeing operational and production functions to achieve strategic objectives and deliver best-in-class service.

The ideal candidate will bring a background in airline catering, commercial catering, or a related high-volume, time-sensitive industry, and possess a commanding leadership presence, proven people management skills, and a strong focus on operational excellence.

This role is a pipeline position for Director-level succession, and requires someone who can balance strategic oversight with hands-on leadership.

How You'll Make a Difference

Business Strategy, Policies and Tools

• Execute the implementation of the CSC planning
• Ensure compliance with the policies provided by CSC and Corporate
  
  

Managing Business

• Provide data for the development of an annual business plan and budgeting for the CSC
• Implement the short -term manufacturing (or operation) planning in coordination with other relevant interfaces. Ensure efficient and timely corrective actions in case of significant deviations
• Oversee the CSC economic and operating performance. Ensure that the CSC is managed and controlled efficiently in line with the companys framework and market requirements.
• Ensure optimal deployment of human, technical and material resources in the CSC
• Ensure the ordering of all materials needed at the CSC
• Ensure that the CSC work methods are in line with the companys standards and customer contracts
• Initiate Capex requests
• Initiate and control continuous optimization of processes
• Ensure the compliance with safety, health, environmental and quality guidelines provided by Corporate and local regulations and customer requirements
• Ensure clear communication and close cooperation with all relevant internal and external interfaces
  
  

What We Look For in a Candidate

• Bachelors degree or equivalent experience
• In addition, five to seven years of experience in related field required (Airline Catering, Hospitality Operations or similar fast-paced customer-driven environment)
• Experience in managing multiple departments
• Excellent communication skills both verbal and written
• Polished presentation and interpersonal skills
• Good knowledge of Microsoft Office and Windows-based computer application s
• Experience working in unionized enviornments is a plus
  
  

LSG Sky Chefs is an EEO and Affirmative Action Employer of Women/Minorities/Veterans/Individuals with Disabilities.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Technology, Information and Internet

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