Senior Operations Manager

Dezer-Development-LLC; Orlando (FL); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Long-term disability

Paid time off and holidays

401(k) retirement plan

Employee discounts

25% off at Deseo Grande Apartments

Job summary

Dezerland Park Orlando seeks a Senior Operations Manager to lead floor-based operations across attractions, dining, events, and facilities. You will ensure safety, service quality and consistent standards while guiding frontline supervisors and teams to achieve daily goals.

The role requires strong communication, a hands-on leadership style, and the ability to manage diverse tasks in a fast-paced environment, including evenings and weekends.

Qualifications

• 3+ years of leadership experience in amusement parks, attractions, hospitality, or high-volume entertainment venues.
• Experience supervising a team and managing daily operations.
• Strong communication and organizational skills.
• Ability to work in a fast-paced, guest-focused environment.
• Flexible schedule, including evenings, weekends, and holidays.
• Experience with POS, ticketing, or scheduling systems a plus.
• Bilingual (Spanish/English) a plus.

Responsibilities

• Oversee day-to-day operations across attractions, food & beverage, retail, and events during assigned shifts.
• Model strong guest service standards and actively engage with guests to resolve issues on the floor.
• Coach and support supervisors and team members to meet daily operational goals.
• Support safety checks, maintenance follow-up, and facility upkeep.
• Help manage labor scheduling and basic cost efficiencies within assigned areas.

Skills

Leadership

Team supervision

Communication

Organizational skills

Guest-focused service

Flexible schedule

Bilingual Spanish/English

Operations management

Tools

POS systems

Ticketing systems

Scheduling software

Job description

Senior Operations ManagerThe Senior Operations Manager supports daily operations, guest experience, and team performance across the amusement park. This is a hands-on, floor-based leadership role responsible for keeping attractions, food & beverage, events, and facilities running smoothly and to standard. The Operations Manager helps execute department priorities set by senior leadership, supports frontline supervisors, and ensures consistent guest service and operational standards day to day.Dezerland Park Orlando is more than Florida's largest indoor attraction. We're a playground for families, friends, and teammates to come together and create unforgettable memories. With over 800,000 square feet of different attractions like a gel blaster arena, axe-throwing, pinball arcade, and even one of the world's largest auto museums, there's something here for everyone.But what really makes Dezerland special is our people. We're fostering a culture that feels like family supportive, fun, and collaborative, where every team member plays a part in bringing joy to our guests.Essential Duties and Responsibilities1. Daily OperationsOversee day-to-day operations across attractions, food & beverage, retail, and events during assigned shifts.Conduct regular walkthroughs to monitor safety, cleanliness, service quality, and operational efficiency.Ensure adherence to SOPs including ride operations, food safety, cash handling, and emergency procedures.Support planning and execution of special events and high-volume days.2. Guest ExperienceModel strong guest service standards and actively engage with guests to resolve issues on the floor.Support guest satisfaction initiatives and help maintain a safe, clean, and fun environment across guest touchpoints.3. Team LeadershipCoach and support supervisors and team members to meet daily operational goals.Assist with onboarding and training new team members.Support day-to-day performance feedback and help maintain a positive, accountable team culture.4. Safety & ComplianceSupport safety checks, maintenance follow-up, and facility upkeep.Help ensure compliance with safety and labor regulations.Coordinate with vendors/contractors on routine repairs as needed.5. Cost & Efficiency AwarenessHelp manage labor scheduling and basic cost efficiencies within assigned areas.Ensure proper use of POS, ticketing, and inventory systems.Flag operational or cost concerns to senior leadership.Qualifications3+ years of leadership experience in amusement parks, attractions, hospitality, or high-volume entertainment venues.Experience supervising a team and managing daily operations.Strong communication and organizational skills.Ability to work in a fast-paced, guest-focused environment.Flexible schedule, including evenings, weekends, and holidays.Experience with POS, ticketing, or scheduling systems a plus.Bilingual (Spanish/English) a plus.Work Environment & ScheduleFull-time, on-site role requiring flexibility based on park operations.Majority of time spent on the floor supporting team members and guests.Requires extended hours during peak seasons, weekends, and holidays.BenefitsCompetitive salaryHealth, dental, vision, and life insuranceShort-term and long-term disabilityPaid time off and holidays401(k) retirement planAnnual performance reviewsEmployee discounts25% off at Deseo Grande Apartments