Senior Operations Manager

Dave & Buster's Inc.; Oakland (CA); On-site; USD 81,000 - 96,000; Full time

Job summary

A leading entertainment company is seeking a Senior Operations Manager to oversee strategic initiatives and enhance guest experiences. The ideal candidate will thrive in a fast-paced environment, focusing on team dynamics and operational execution. Responsibilities include managing costs, staffing, and ensuring high-quality guest relations. This full-time role is vital for maintaining the company's high standards and operational success while providing an engaging and fun work environment.

Benefits

Competitive salary

Quarterly bonus program

Health, Dental, Vision benefits

401K matching plan

FREE food and gameplay

FUN work environment

Qualifications

• 5+ years of Restaurant/Hospitality Experience.
• Ability to lead a team to create memorable guest experiences.
• Proficient in managing costs and labor.

Responsibilities

• Analyze financial reports to grow revenue.
• Ensure appropriate staffing levels to maximize customer experience.
• Deliver an unparalleled guest experience through operational excellence.

Skills

Leadership

Communication

Strategic thinking

Job description

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Job Description

Job Description

THE SENIOR MANAGER: provides overall leadership, supervision, and direction on strategic initiatives and operating standards to positively impact business results for selected front-of-house or back-of-house areas under the guidance of the General Manager.

What we are looking for!

• You love working in a fast-paced, multi-faceted restaurant/entertainment scene
• You can communicate with the team members and guests in a way that inspires FUN!
• You thrive on instant satisfaction! There's nothing better than improving someone's experience or encouraging your team to elevate their performance
• You have never met a goal you can't beat
• You can handle 100K days while walking five miles a shift & working an average of 50-hour work weeks
• The ability to oversee all aspects of the business - from the most minor details to the big picture
  
  

Requirements

• 21+ years of age
• 5+ years of Restaurant/Hospitality Experience
• Proficient in managing the cost of goods sold and labor
• Strong business acumen
• Ability to lead a team to create a memorable guest experience
• The ability to work weekends, nights and holidays
• Not afraid to work in a fast-paced, noisy environment with distracting conditions
  
  

What will you be doing daily?

• Promote positive team member relations, including effective delegation of managerial duties and fostering high staff morale
• Analyze financial reports and develop action plans to grow revenue and control costs in order to meet or exceed annual budgets
• Ensure the execution of staff training programs
• Ensure staffing levels and management coverage are appropriate to meet the needs of the business and maximize the customer experience
• Deliver an unparalleled guest experience through the best combination of food, drinks, and games
• Maintain a safe and secure environment for all guests and staff
• Continuously improves operational execution through attention to detail and adherence to operating standards and procedures
  
  

PERKS!

• Competitive salary
• Quarterly bonus program
• Health, Dental, Vision, Long & Short-term Disability
• Employee Assistance Program
• Buster’s Legacy Fund (Supports team members during difficult times)
• 401K matching plan
• FREE food
• FREE gameplay
• Large leadership team = multiple managers per shift
• FUN work environment

• Grow your career!
• Two FUN brands (Dave & Buster’s and Main Event Entertainment) under one roof = Double the growth opportunities
  

Dave & Buster’s Inc./Main Event Entertainment is an Equal Opportunity Employer

Salary Range

81485

95864

We are an equal opportunity employer and participate in E-Verify in states where required.

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Entertainment Providers

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