Logistics Operations Manager

GEODIS Career; Chesapeake (VA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Rain financial wellness app

Telemedical access via First Stop 2

Health, dental, and vision insurance (

401k

Paid maternity and parental leave

Career development & mentorship

Fitness class discounts & relaxation/

Financial wellness programs

Volunteer opportunities

Job summary

GEODIS is hiring a Logistics Operations Manager for Final Mile in Chesapeake, VA. You will lead daily operations for local and regional home delivery networks, maintain fleet readiness, and drive improvements in OTD, costs per stop, and revenue per truck.

You will also resolve escalated customer issues, coordinate with warehouse and sales teams, and ensure safety and regulatory compliance while guiding staffing and budget execution.

Qualifications

• Experience leading local or regional delivery operations.
• Strong communication and problem-solving abilities.
• Ability to read and interpret business information and regulations.

Responsibilities

• Lead daily operations for local and regional home delivery networks.
• Maintain delivery fleet and schedule preventative maintenance.
• Reduce damage, missed windows, and return costs.
• Track KPIs like OTD, cost-per-stop, and revenue per truck.
• Resolve high-escalation customer complaints regarding damages or delays.
• Coordinate warehouse activities with customer service and sales.
• Partner with customers to maintain high satisfaction and follow up on requests.
• Ensure safe warehouse operations and compliance with standards.
• Ensure operational excellence across warehouse areas and systems.
• Oversee staffing, training, coaching, and development.
• Provide weekly payroll data and manage recruitment for Supervisory staff.
• Ensure compliance with regulatory certifications (CTPAT, ISO, etc.).
• Manage budget and P&L for the operation.
• Address complaints and drive problem resolution.
• For food accounts, report food safety issues to senior management.

Skills

Leadership

Communication

Problem solving

Written communication

Public speaking

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Logistics Operations Manager- Final Mile

Who We Are:

GEODIS specializes in unlocking business value in a complex world, ensuring seamless movement of goods worldwide. As a global third-party logistics provider (3PL), we power A Better Way to Deliver for the world's top brands and manufacturers. Fuel your career with GEODIS and discover endless growth opportunities.

Your role on the team:

• Lead daily operations for local and regional big and bulky home delivery networks.
• Maintain a well-kept fleet of delivery trucks and schedule preventative maintenance.
• Reduce damage rates, missed delivery windows, and return product costs.
• Track key metrics like On-Time Delivery (OTD), cost-per-stop, and revenue per truck.
• Resolve high-escalation customer complaints regarding damaged property or late arrivals
• Ensures work orders for repairs and requisitions for replacement of equipment are submitted to the appropriate persons
• Confers with others to ensure coordination of warehouse activities with activities of other functional areas such as customer service and sales
• Partners with the customer to maintain a high level of customer satisfaction by communicating frequently with customers and following up on customer concerns and requests
• Ensures safe operation of the warehouse including meeting company standards for sanitation, maintenance, safety, and security
• Ensures operational excellence in all warehouse areas, related equipment, and warehouse management systems
• Leads an efficient and successful operations while successfully mitigating any barriers to success
• Partners with engineering to implement and maintain proper layout of warehouse and product placement
• Monitors and ensures facility key performance indicators (KPI) are met in a timely and cost effective manner to ensure the profitability and productivity of the distribution center
• Ensures adequate staffing, training, coaching and development for employees
• Reports employees' hours worked to Payroll on a weekly basis
• Provides hands on management of the distribution center including interviewing, hiring, and training Supervisory and hourly staff; planning, assigning, and directing work; and appraising performance to create a strong company culture
• Ensures compliance with CTPAT, ISO, AIB, and others regulatory certifications as applicable
• Effectively manages the budget and P&L of the operation
• Addresses complaints and resolves problems
• For food accounts, incumbent is responsible to report food safety problems to senior management to initiate action

What you need:

• Experience with transportation and/ or warehouse management systems preferred
• Experience with labor management systems and productivity initiatives preferred
• Must be PC literate and proficient with Microsoft Word, Excel, Outlook and PowerPoint
• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
• Ability to write reports, business correspondence, and procedure manuals
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

What you gain from joining our team:

• Access wages early with the Rain financial wellness app
• Free telemedical access to doctors and therapists through First Stop Health is available on the first day of employment!
• Health, dental, and vision insurance after 30 days of employment
• 401k
• Paid maternity and parental leave
• Access to career development, employee resource groups, and mentorship programs
• Access to employee perks like fitness class discounts and free access to a relaxation and meditation app
• Free financial wellness programs
• Opportunities to volunteer and give back to your community
• + more!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.