Senior Operations Manager

WGNSTAR; Boise (ID); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

WGNSTAR, a growing ABM company in Boise, ID, is hiring a leadership role to oversee client engagements, operations and teams on customer sites in the semiconductor sector. The role emphasizes driving performance, safety, and service excellence while coordinating cross-functional efforts with internal and external stakeholders.

Responsibilities include staffing, KPI development, forecasting, and maintaining strong client relationships to enable long-term partnerships and growth.

Qualifications

• Proven success leading teams in fast-paced, customer-focused environments.
• Ability to develop, track, and report KPIs and forecast operational needs.
• Strong collaboration across cross-functional teams and stakeholders.
• Excellent communication, problem-solving, and decision-making skills.

Responsibilities

• Serve as the primary point of contact for clients and coordinate all account activity.
• Provide technical leadership and operational management for semiconductor manufacturing, facilities, and equipment on customer sites.
• Build and maintain relationships to support long-term partnerships and growth.
• Engage with clients daily to gather feedback and address concerns.
• Lead onsite operations teams with daily oversight and coaching.

Skills

Team leadership

KPI tracking

Forecasting

Cross-functional collaboration

Communication

Problem solving

Tools

Operational systems

Job description

WGNSTAR, an ABM company, is a dynamic and growing company with a global footprint. Primarily focused on the semiconductor industry, we provide a platform for you to expand your career with knowledge gained on the job training, and tailored development. We know we need talented people like you that hold similar values, which is why we do not put limits on learning, development, industry, and personal growth. Start your path to a WGNSTAR career today!

Schedule: Monday - Friday, 8am-5pm (Onsite)

Pay Rate:$80,000+ Annually, DOE

Location: Boise, ID

Position Type:Full Time

Benefits: This position is eligible for WGNSTAR’s full benefits package, including Medical, Dental, Vision, and 401(k). Additional benefits are listed at the end of this posting.

Principal Duties and Responsibilities

• Serve as the primary point of contact for clients, coordinating all account activity and operational support
• Provide technical leadership and operational management for assigned personnel supporting semiconductor manufacturing, facilities, and equipment operations on customer sites
• Build and maintain strong relationships across the organization to support long-term partnership and growth with clients
• Engage with clients daily to gather feedback, assess satisfaction, and address concerns with professionalism and urgency
• Represent WGNSTAR in planning, operational, and business development meetings
• Develop, track, and report key performance indicatorsand operational metrics for both customers and WGNSTAR leadership
• Partner with the Head of Operations to forecast business needs on a monthly, quarterly, and annual basis
• Coordinate and participate in site meetings with internal teams and customer stakeholders
• Actively identify and pursue opportunities to expand services with existing and prospective customers
• Conduct in-depth technical and general interviews(via phone, Microsoft Teams, and in-person sessions)to evaluate candidate qualifications, problem‑solving ability, cultural fit, and technical competencies
• Lead and manage onsite operations teams, providing clear direction, daily oversight, and ongoing support
• Exercise full managerial authority for hiring, performance reviews, disciplinary actions, terminations,performance management, coaching, goal setting, attendance, compensation recommendations and technical competency development
• Champion a strong Health & Safety culture for allemployees and contractors
• Monitor team performance to ensure consistent operational excellence and adherence to expectations

Requirements

• Demonstrated success leading teams in fast-paced, dynamic, and customer-focused environments
• Proven ability to develop, track, and report KPIs, forecast operational needs, and drive continuous process improvement
• Strong collaboration skills with the ability to work effectively across cross-functional teams and diverse stakeholder groups
• Excellent communication, problem-solving, and decision‑making skills, with the ability to manage competing priorities
• Ability to build strong client relationships and represent the organization professionally in operational and business development settings
• Ability to brief technical and non-technical stakeholders, including engineering, operations, and executive teams

Preferences

• Experience inoperations management within a semiconductor, high-tech manufacturing, or advanced technical environment
• Technical knowledge of equipment utilized within aSemiconductor or related facilities and manufacturing environment
• High technical aptitude with a solid understanding of processes, tools, and workflows within the semiconductor industry and/or industrialenvironments

Physical Effort/Activities

On a continuous basis, will work in an office environment, sit at a desk for a long period of time, intermittently answer the telephone, and use a computer to communicate. On an occasional basis in the performance of duties, may be required to walk, stand, drive, and lift up to 25 pounds. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Additional Benefits

Paid Vacation, Select Holidays, Short-Term & Long-Term Disability, DCRA, Employee, Spouse and Child Life Insurance.

The people who thrive most at WGNSTAR are those individuals who perform well in a team environment, enjoy interacting and engaging with several different stakeholders, and adapt quickly to changing environments, while leveraging their skills, quality, and knowledge to drive themselves and their teams towards continuous improvement and success.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

This position is not eligible for visa sponsorship. All applicants must be legally authorized to work in the United States without the need for current or future sponsorship (e.g., H-1B, O-1, etc). Additionally, WGNSTAR does not participate in the STEM OPT extension program for this role.

Equal opportunities and Social Governance

WGNSTAR is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.

WGNSTAR places an immense emphasis on equal employment, encourages diversity in the workplace, and applies an open-door policy for inclusion of all employees. Our diversity program encourages people from any gender, background, ethnicity, culture, education, and experience to join the company and more importantly build a career through employee development.

Through our Global wellness programs, WGNSTAR ensures our employees and families have access to a full range of wellness services through our Employee Assistance Program (EAP). In the communities that surround our business operations, we support individual and group sponsorships for local sports and those that are vulnerable in society.